-34
NPS
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TEAM Industrial Services
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About TEAM Industrial Services' Brand
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
TEAM Industrial Services NPS
TEAM Industrial Services's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether TEAM Industrial Services's customers would recommend using the product based on a scale of -100 to 100.
TEAM Industrial Services Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
TEAM Industrial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 -50 | Jul 2023 | -50 |
Feb 2024 -60 | Feb 2024 | -60 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TEAM Industrial Services Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of TEAM Industrial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TEAM Industrial Services Product Quality
3.2/5
TEAM Industrial Services has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TEAM Industrial Services' overall Product Quality score rated by its users and customers.
TEAM Industrial Services Product Information
TEAM Industrial Services’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.teaminc.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
TEAM Industrial Services Pricing
TEAM Industrial Services ROI & Value For Money
3.1/5
TEAM Industrial Services has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TEAM Industrial Services' overall ROI score rated by its users and customers.
TEAM Industrial Services Customer Satisfaction (CSAT)
TEAM Industrial Services Customer Satisfaction (CSAT) Score
40 / 100
TEAM Industrial Services has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TEAM Industrial Services Customer Service
2.8/5
TEAM Industrial Services has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About TEAM Industrial Services's Customer Service
Address
200 Hermann Dr, Alvin, TX 77511
Website
http://www.teaminc.com
Phone Number
(281) 388-4453
TEAM Industrial Services as an Employer
2.2/5
TEAM Industrial Services has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TEAM Industrial Services scored a -34 for Net Promoter Score and a -77 for Employee Net Promoter Score. NPS gauges how likely a customer of TEAM Industrial Services would recommend the brand to a friend. ENPS measures how likely TEAM Industrial Services employees would recommend working at TEAM Industrial Services to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-77
eNPS Score
| 10% | Promoters |
|---|---|
| 3% | Passive |
| 87% | Detractors |
