36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Team One
Marketing or Exec? Claim Your Free Account
About Team One's Brand
Team One is Publicis Groupe's fully integrated media, digital and communications agency dedicated to helping premium brands thrive in today's connected world.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Team One NPS
Team One's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether Team One's customers would recommend using the product based on a scale of -100 to 100.
Team One Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
Team One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 40 | Nov 2022 | 40 |
Oct 2023 49 | Oct 2023 | 49 |
Jan 2024 43 | Jan 2024 | 43 |
Jun 2024 38 | Jun 2024 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Team One Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Team One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Team One Product Quality
3.7/5
Team One has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Team One's overall Product Quality score rated by its users and customers.
Team One Product Information
Team One’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.teamone-usa.com/
- Company Size
- 201-500 Employees
Industry
Business Services
Team One Pricing
Team One ROI & Value For Money
4/5
Team One has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Team One's overall ROI score rated by its users and customers.
Team One Customer Satisfaction (CSAT)
Team One Customer Satisfaction (CSAT) Score
86 / 100
Team One has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Team One Customer Service
4/5
Team One has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Team One's overall Customer Service score rated by its users and customers.
About Team One's Customer Service
Address
13031 W Jefferson Blvd., Space 800, Los Angeles, CA 90094-7039
Website
http://www.teamone-usa.com/
Phone Number
3104372500
Team One as an Employer
4.2/5
Team One has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Team One scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Team One would recommend the brand to a friend. ENPS measures how likely Team One employees would recommend working at Team One to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 46% | Promoters |
|---|---|
| 31% | Passive |
| 23% | Detractors |
