-100
NPS
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Team Rubicon
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About Team Rubicon's Brand
Team Rubicon is a non-government organization providing disaster relief from the moment a disaster happens.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Team Rubicon NPS
Team Rubicon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Team Rubicon's customers would recommend using the product based on a scale of -100 to 100.
Team Rubicon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Team Rubicon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Team Rubicon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Team Rubicon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Team Rubicon Product Quality
1.5/5
Team Rubicon has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Team Rubicon's overall Product Quality score rated by its users and customers.
Team Rubicon Product Information
Team Rubicon’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://teamrubiconusa.org
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Government & Legal
Social
Team Rubicon Pricing
Team Rubicon ROI & Value For Money
1.5/5
Team Rubicon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Team Rubicon's overall ROI score rated by its users and customers.
Team Rubicon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Team Rubicon Customer Service
1.5/5
Team Rubicon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Team Rubicon's overall Customer Service score rated by its users and customers.
About Team Rubicon's Customer Service
Address
300 N. Continental Blvd.,, Suite 100 El, El Segundo, CA
Website
http://teamrubiconusa.org
Phone Number
+1 (310) 640-8787
Team Rubicon as an Employer
3.3/5
Team Rubicon has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Team Rubicon scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Team Rubicon would recommend the brand to a friend. ENPS measures how likely Team Rubicon employees would recommend working at Team Rubicon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
