-18
NPS
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Team Velocity
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About Team Velocity's Brand
Team Velocity serves the automotive industry with intelligent technology that automates marketing and guarantees a true return on investment.
Brand at a Glance
80%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Team Velocity NPS
Team Velocity's Net Promoter Score (NPS) is a -18 with 41% Promoters, 0% Passives, and 59% Detractors. Net Promoter Score tracks whether Team Velocity's customers would recommend using the product based on a scale of -100 to 100.
Team Velocity Overall NPS
| 41% | Promoters |
|---|---|
| 0% | Passives |
| 59% | Detractors |
Team Velocity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 -15 | Jan 2023 | -15 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -11 | Aug 2023 | -11 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 9 | Nov 2023 | 9 |
Dec 2023 0 | Dec 2023 | 0 |
May 2024 -7 | May 2024 | -7 |
Jun 2024 0 | Jun 2024 | 0 |
Nov 2024 -7 | Nov 2024 | -7 |
Sep 2025 -13 | Sep 2025 | -13 |
Nov 2025 -17 | Nov 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Team Velocity Customer Reviews
Out of the 3 Team Velocity customer reviews 1 was positive and 2 were constructive. Team Velocity customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Team Velocity Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Team Velocity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Team Velocity Customer Loyalty Score by Industry
Team Velocity's Customer Loyalty score was rated 85% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Team Velocity Product Quality
2.9/5
Team Velocity has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Team Velocity Product Information
Team Velocity’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Team Velocity's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Quick Insights into Team Velocity Product Quality
Team Velocity's Product Quality score was rated highest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Team Velocity's Product Quality.
Ranked Team Velocity Product Quality the Highest
Team Velocity Product Quality Score by Industry
Team Velocity's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Team Velocity Pricing
Team Velocity ROI & Value For Money
2.9/5
Team Velocity has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Team Velocity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Team Velocity ROI
Team Velocity's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Team Velocity ROI the Highest
Team Velocity ROI Score by Industry
Team Velocity's ROI score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Team Velocity Customer Satisfaction (CSAT)
Team Velocity Customer Satisfaction (CSAT) Score
18 / 100
Team Velocity has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
46%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Team Velocity Customer Satisfaction
Team Velocity's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Team Velocity's Customer Satisfaction.
Ranked Team Velocity Customer Satisfaction the Highest
Team Velocity Customer Satisfaction Score by Industry
Team Velocity's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Team Velocity Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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}Team Velocity Customer Service
2.8/5
Team Velocity has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Team Velocity's overall Customer Service score rated by its users and customers.
About Team Velocity's Customer Service
Address
13825 Sunrise Valley Drive, Suite 150, Herndon, VA 20171
Website
http://TeamVelocityMarketing.com
Phone Number
7036613350
Quick Insights into Team Velocity Customer Service
Team Velocity's Customer Service score was rated highest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Team Velocity's Customer Service score.
Ranked Team Velocity Customer Service the Highest
Team Velocity Customer Service Score by Industry
Team Velocity's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Team Velocity as an Employer
3.6/5
Team Velocity has a 3.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Team Velocity scored a -18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Team Velocity would recommend the brand to a friend. ENPS measures how likely Team Velocity employees would recommend working at Team Velocity to a friend.
Net Promoter Score
-18
NPS Score
| 41% | Promoters |
|---|---|
| 0% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
