47
NPS
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TeamSnap
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About TeamSnap's Brand
TeamSnap is an award-winning recreational and competitive sports team management app that makes communication and organization a breeze. With over 25 million enthusiastic customers TeamSnap is dedicated to taking the work out of play!
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
TeamSnap NPS
TeamSnap's Net Promoter Score (NPS) is a 47 with 66% Promoters, 15% Passives, and 19% Detractors. Net Promoter Score tracks whether TeamSnap's customers would recommend using the product based on a scale of -100 to 100.
TeamSnap Overall NPS
| 66% | Promoters |
|---|---|
| 15% | Passives |
| 19% | Detractors |
TeamSnap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 62 | Oct 2022 | 62 |
Jan 2023 56 | Jan 2023 | 56 |
May 2023 56 | May 2023 | 56 |
Sep 2023 54 | Sep 2023 | 54 |
Oct 2023 54 | Oct 2023 | 54 |
Dec 2023 55 | Dec 2023 | 55 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 57 | Apr 2024 | 57 |
May 2024 52 | May 2024 | 52 |
Jun 2024 52 | Jun 2024 | 52 |
Sep 2024 49 | Sep 2024 | 49 |
Aug 2025 47 | Aug 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TeamSnap NPS by Usage
TeamSnap's NPS was rated the highest by customers who have used TeamSnap's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
TeamSnap Customer Reviews
Out of the 2 TeamSnap customer reviews 2 were positive and 0 were constructive. TeamSnap customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TeamSnap Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of TeamSnap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TeamSnap Product Quality
4/5
TeamSnap has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TeamSnap Product Information
TeamSnap serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. TeamSnap supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
TeamSnap’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TeamSnap's product the highest.
- Website
- http://www.teamsnap.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Sports & Entertainment
Languages Supported
English
French
Spanish
Product Type
Registration Software
Club Management Software
Sports League Software
Quick Insights into TeamSnap Product Quality
TeamSnap's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used TeamSnap's products/services for 2 to 5 Years.
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Ranked TeamSnap Product Quality the Highest
Ranked TeamSnap Product Quality the Lowest
TeamSnap Product Quality Score by Usage
TeamSnap's Product Quality score was rated the highest by customers who have used TeamSnap's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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TeamSnap Product Quality Score by Industry
TeamSnap's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TeamSnap Pricing
TeamSnap ROI & Value For Money
3.9/5
TeamSnap has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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TeamSnap Pricing Plans
TeamSnap has a pricing structure that accommodates small and medium businesses. Starting from $9.99/month, TeamSnap uses a subscription model and offers the following: Free - 20 members per roster, Basic - $9.99/month or $69.99/year per team - 500MB storage per team, 30 members per roster., and Premium - $12.49/month or $89.99/year per team - 2GB storage per team, 40 members per roster..
Who Uses TeamSnap?
Small Businesses
Medium Businesses
TeamSnap Customer Satisfaction (CSAT)
TeamSnap Customer Satisfaction (CSAT) Score
57 / 100
TeamSnap has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TeamSnap Customer Service
3.2/5
TeamSnap has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About TeamSnap's Customer Service
Address
2040 14th Street, Boulder, CO 80302
Website
http://www.teamsnap.com
TeamSnap's Social Links
TeamSnap as an Employer
3.3/5
TeamSnap has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TeamSnap scored a 47 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of TeamSnap would recommend the brand to a friend. ENPS measures how likely TeamSnap employees would recommend working at TeamSnap to a friend.
Net Promoter Score
47
NPS Score
| 66% | Promoters |
|---|---|
| 15% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 39% | Promoters |
|---|---|
| 31% | Passive |
| 30% | Detractors |
