57
NPS
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Brand Page
TeamViewer
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About TeamViewer's Brand
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.2/5
Pricing
3.3/5
Customer Service
TeamViewer NPS
TeamViewer's Net Promoter Score (NPS) is a 57 with 70% Promoters, 17% Passives, and 13% Detractors. Net Promoter Score tracks whether TeamViewer's customers would recommend using the product based on a scale of -100 to 100.
TeamViewer Overall NPS
| 70% | Promoters |
|---|---|
| 17% | Passives |
| 13% | Detractors |
TeamViewer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Jan 2025 62 | Jan 2025 | 62 |
Jun 2025 57 | Jun 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TeamViewer NPS by Usage
TeamViewer's NPS was rated the highest by customers who have used TeamViewer's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
TeamViewer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TeamViewer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TeamViewer Product Quality
4.6/5
TeamViewer has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TeamViewer's overall Product Quality score rated by its users and customers.
TeamViewer Product Information
TeamViewer serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. TeamViewer supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TeamViewer’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- www.teamviewer.com
- Company Size
- 51-200 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Hungarian
Product Type
Online Meetings Software
Remote Support Software
TeamViewer Pricing
TeamViewer ROI & Value For Money
4.2/5
TeamViewer has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TeamViewer's overall ROI score rated by its users and customers.
TeamViewer Pricing Plans
TeamViewer has a pricing structure that accommodates small, medium, and large businesses. Starting from €27.90/month, TeamViewer uses a subscription model and offers the following: Premium - €57.90/month billed annually and Corporate - €124.90/month billed annually.
Who Uses TeamViewer?
Small Businesses
Medium Businesses
Large Enterprises
TeamViewer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TeamViewer Customer Service
3.3/5
TeamViewer has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TeamViewer's overall Customer Service score rated by its users and customers.
About TeamViewer's Customer Service
Address
Jahnstrasse 30, 73037
Website
www.teamviewer.com
Consumer vs. Employees
TeamViewer scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TeamViewer would recommend the brand to a friend. ENPS measures how likely TeamViewer employees would recommend working at TeamViewer to a friend.
Net Promoter Score
57
NPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
