-100
NPS
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Brand Page
Tech-Pro
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About Tech-Pro's Brand
IT Solutions
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Tech-Pro NPS
Tech-Pro's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Tech-Pro's customers would recommend using the product based on a scale of -100 to 100.
Tech-Pro Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Tech-Pro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tech-Pro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tech-Pro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tech-Pro Product Quality
2.7/5
Tech-Pro has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tech-Pro's overall Product Quality score rated by its users and customers.
Tech-Pro Product Information
Tech-Pro’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.tech-pro.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Tech-Pro Pricing
Tech-Pro ROI & Value For Money
1.5/5
Tech-Pro has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tech-Pro's overall ROI score rated by its users and customers.
Tech-Pro Customer Satisfaction (CSAT)
Tech-Pro Customer Satisfaction (CSAT) Score
50 / 100
Tech-Pro has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tech-Pro Customer Service
2/5
Tech-Pro has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tech-Pro's overall Customer Service score rated by its users and customers.
About Tech-Pro's Customer Service
Address
Minneapolis, MN
Website
http://www.tech-pro.com
Phone Number
6516341400
Tech-Pro as an Employer
4.5/5
Tech-Pro has a 4.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Tech-Pro scored a -100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tech-Pro would recommend the brand to a friend. ENPS measures how likely Tech-Pro employees would recommend working at Tech-Pro to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
