100
NPS
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Tech USA
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About Tech USA's Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Tech USA NPS
Tech USA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tech USA's customers would recommend using the product based on a scale of -100 to 100.
Tech USA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tech USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
May 2024 100 | May 2024 | 100 |
May 2025 100 | May 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tech USA Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tech USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tech USA Product Quality
3.2/5
Tech USA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tech USA's overall Product Quality score rated by its users and customers.
Tech USA Product Information
Tech USA’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.techusa.net
Tech USA Pricing
Tech USA ROI & Value For Money
4/5
Tech USA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Tech USA Customer Satisfaction (CSAT)
Tech USA Customer Satisfaction (CSAT) Score
66 / 100
Tech USA has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tech USA Customer Service
4.1/5
Tech USA has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Tech USA's Customer Service
Website
http://www.techusa.net
Tech USA as an Employer
2.4/5
Tech USA has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tech USA scored a 100 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Tech USA would recommend the brand to a friend. ENPS measures how likely Tech USA employees would recommend working at Tech USA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 13% | Promoters |
|---|---|
| 20% | Passive |
| 67% | Detractors |
