100
NPS
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Techint Group
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About Techint Group's Brand
Techint is a manufacturer of seamless steel tubes, mainly used in the oil industry.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Techint Group NPS
Techint Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Techint Group's customers would recommend using the product based on a scale of -100 to 100.
Techint Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Techint Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Techint Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Techint Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Techint Group Product Quality
5/5
Techint Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Techint Group's overall Product Quality score rated by its users and customers.
Techint Group Product Information
Techint Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Techint Group Pricing
Techint Group ROI & Value For Money
5/5
Techint Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Techint Group's overall ROI score rated by its users and customers.
Techint Group Customer Satisfaction (CSAT)
Techint Group Customer Satisfaction (CSAT) Score
100 / 100
Techint Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Techint Group Customer Service
5/5
Techint Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Techint Group's overall Customer Service score rated by its users and customers.
About Techint Group's Customer Service
Website
http://www.techint.com/en/default.aspx
Techint Group as an Employer
3.9/5
Techint Group has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Techint Group scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Techint Group would recommend the brand to a friend. ENPS measures how likely Techint Group employees would recommend working at Techint Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
