-6
NPS
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Technicolor
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About Technicolor's Brand
Technicolor is a global entertainment services company.
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Technicolor CMO
Sandra Carvalho
Sandra Carvalho serves as the Chief Marketing Officer of Technicolor. Sandra started at Technicolor in September of 2013. Sandra currently resides in Greater Los Angeles Area.
Technicolor NPS
Technicolor's Net Promoter Score (NPS) is a -6 with 31% Promoters, 32% Passives, and 37% Detractors. Net Promoter Score tracks whether Technicolor's customers would recommend using the product based on a scale of -100 to 100.
Technicolor Overall NPS
| 31% | Promoters |
|---|---|
| 32% | Passives |
| 37% | Detractors |
Technicolor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -17 | Jul 2021 | -17 |
Sep 2021 -14 | Sep 2021 | -14 |
Apr 2022 -25 | Apr 2022 | -25 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 -9 | Oct 2022 | -9 |
Nov 2022 -9 | Nov 2022 | -9 |
Jun 2023 -15 | Jun 2023 | -15 |
Jul 2023 -14 | Jul 2023 | -14 |
Aug 2023 -18 | Aug 2023 | -18 |
Oct 2023 -18 | Oct 2023 | -18 |
Mar 2024 -12 | Mar 2024 | -12 |
Nov 2024 -6 | Nov 2024 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Technicolor NPS by Gender
Technicolor's NPS was rated -100 by Female customers on Comparably.
Female
-100
Technicolor's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Technicolor's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Technicolor Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Technicolor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Technicolor Customer Loyalty Score by Gender
Technicolor's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Technicolor.
Female
70%
Yes
Male
N/A
Yes
Technicolor Customer Loyalty Score by Industry
Technicolor's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Technicolor Product Quality
3.2/5
Technicolor has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Technicolor's overall Product Quality score rated by its users and customers.
Technicolor Product Information
Technicolor’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Technicolor's product the highest.
- Website
- http://technicolor.com
- Company Size
- 10,000+ Employees
Industry
Tech
Gaming
Media
Productivity
Sports & Entertainment
Quick Insights into Technicolor Product Quality
Technicolor's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked Technicolor Product Quality the Highest
Technicolor Product Quality Score by Gender
Technicolor's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Technicolor.
Female
1.6/5
Male
N/A
Technicolor Product Quality Score by Industry
Technicolor's Product Quality score was rated 4.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Technicolor Pricing
Technicolor ROI & Value For Money
3.4/5
Technicolor has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Technicolor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Technicolor ROI
Technicolor's ROI score was rated highest by customers from the Accounting industry.
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Ranked Technicolor ROI the Highest
Technicolor ROI Score by Gender
Technicolor's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Technicolor.
Female
1.5/5
Male
N/A
Technicolor ROI Score by Industry
Technicolor's ROI score was rated 3.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Technicolor Customer Satisfaction (CSAT)
Technicolor Customer Satisfaction (CSAT) Score
63 / 100
Technicolor has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Technicolor Customer Satisfaction
Technicolor's Customer Satisfaction score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Technicolor's Customer Satisfaction.
Ranked Technicolor Customer Satisfaction the Highest
Technicolor Customer Satisfaction Score by Industry
Technicolor's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Technicolor Customer Service
3.4/5
Technicolor has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Technicolor's overall Customer Service score rated by its users and customers.
About Technicolor's Customer Service
Address
6040 Sunset Blvd., West Hollywood, CA 90028
Website
http://technicolor.com
Quick Insights into Technicolor Customer Service
Technicolor's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Technicolor's Customer Service score.
Ranked Technicolor Customer Service the Highest
Technicolor Customer Service Score by Gender
Technicolor's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Technicolor.
Female
1.5/5
Male
N/A
Technicolor Customer Service Score by Industry
Technicolor's Customer Service score was rated 3.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Technicolor as an Employer
2.6/5
Technicolor has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Technicolor scored a -6 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Technicolor would recommend the brand to a friend. ENPS measures how likely Technicolor employees would recommend working at Technicolor to a friend.
Net Promoter Score
-6
NPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
