100
NPS
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Technogym
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About Technogym's Brand
Manufacturer of gymnasium equipment. The company designs and manufactures branded fitness equipment and wellness products for fitness club chains and hotels.
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Technogym NPS
Technogym's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Technogym's customers would recommend using the product based on a scale of -100 to 100.
Technogym Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Technogym NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Jul 2025 100 | Jul 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Technogym NPS by Ethnicity
Technogym's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Technogym NPS by Usage
Technogym's NPS was rated 100 points by customers who have used Technogym's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Technogym Customer Reviews
Out of the 2 Technogym customer reviews 2 were positive and 0 were constructive. Technogym customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Technogym Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Technogym users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Technogym Customer Loyalty Score by Ethnicity
Technogym's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Technogym Customer Loyalty Score by Usage
Technogym's Customer Loyalty score was rated 100% by customers who have used Technogym's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Technogym Product Quality
4.2/5
Technogym has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Technogym Product Information
Technogym’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.technogym.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Technogym Product Quality
Technogym's Product Quality score was rated highest by customers who have used Technogym's products/services for Less than 1 Year.
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Ranked Technogym Product Quality the Highest
Technogym Product Quality Score by Ethnicity
Technogym's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Technogym.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Technogym Product Quality Score by Usage
Technogym's Product Quality score was rated 4.6 stars by customers who have used Technogym's products/services for Less than 1 Year.
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Technogym Pricing
Technogym ROI & Value For Money
3.7/5
Technogym has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Technogym ROI
Technogym's ROI score was rated highest by customers who have used Technogym's products/services for Less than 1 Year.
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Ranked Technogym ROI the Highest
Technogym ROI Score by Ethnicity
Technogym's ROI score was rated 3 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3 | Other | 3 |
Technogym ROI Score by Usage
Technogym's ROI score was rated 3 stars by customers who have used Technogym's products/services for Less than 1 Year.
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Technogym Customer Satisfaction (CSAT)
Technogym Customer Satisfaction (CSAT) Score
100 / 100
Technogym has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Technogym Customer Satisfaction
Technogym's Customer Satisfaction score was rated highest by customers who have used Technogym's products/services for Less than 1 Year.
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Ranked Technogym Customer Satisfaction the Highest
Technogym Customer Satisfaction Score by Ethnicity
CSAT according to Other
Technogym's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Technogym Customer Satisfaction Score by Usage
Technogym's Customer Satisfaction score was rated 100 points by customers who have used Technogym's products/services for Less than 1 Year.
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Technogym Customer Service
3.4/5
Technogym has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Technogym's Customer Service
Address
Via Calcinaro, 2861, Cesena, 47521
Website
www.technogym.com
Phone Number
7
Quick Insights into Technogym Customer Service
Technogym's Customer Service score was rated highest by customers who have used Technogym's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Technogym's Customer Service score.
Ranked Technogym Customer Service the Highest
Technogym Customer Service Score by Ethnicity
Technogym's Customer Service score was rated 3.1 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Technogym Customer Service Score by Usage
Technogym's Customer Service score was rated 3.1 stars by customers who have used Technogym's products/services for Less than 1 Year.
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Technogym as an Employer
4.5/5
Technogym has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Technogym scored a 100 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Technogym would recommend the brand to a friend. ENPS measures how likely Technogym employees would recommend working at Technogym to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
