20
NPS
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TechnologyAdvice
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About TechnologyAdvice's Brand
TechnologyAdvice is a B2B demand generation company which specializes in connecting buyers and sellers of business technology.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
TechnologyAdvice NPS
TechnologyAdvice's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether TechnologyAdvice's customers would recommend using the product based on a scale of -100 to 100.
TechnologyAdvice Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
TechnologyAdvice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Oct 2024 33 | Oct 2024 | 33 |
Jan 2025 0 | Jan 2025 | 0 |
May 2025 20 | May 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TechnologyAdvice Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TechnologyAdvice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TechnologyAdvice Product Quality
3.5/5
TechnologyAdvice has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TechnologyAdvice's overall Product Quality score rated by its users and customers.
TechnologyAdvice Product Information
TechnologyAdvice’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://technologyadvice.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
TechnologyAdvice Pricing
TechnologyAdvice ROI & Value For Money
3.6/5
TechnologyAdvice has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TechnologyAdvice's overall ROI score rated by its users and customers.
TechnologyAdvice Customer Satisfaction (CSAT)
TechnologyAdvice Customer Satisfaction (CSAT) Score
25 / 100
TechnologyAdvice has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TechnologyAdvice Customer Service
3.6/5
TechnologyAdvice has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TechnologyAdvice's overall Customer Service score rated by its users and customers.
About TechnologyAdvice's Customer Service
Address
500 Interstate Blvd, Suite 400, Nashville, TN 37210
Website
http://technologyadvice.com
Phone Number
6152854849
TechnologyAdvice as an Employer
2.4/5
TechnologyAdvice has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TechnologyAdvice scored a 20 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of TechnologyAdvice would recommend the brand to a friend. ENPS measures how likely TechnologyAdvice employees would recommend working at TechnologyAdvice to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 8% | Promoters |
|---|---|
| 4% | Passive |
| 88% | Detractors |
