75
NPS
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Brand Page
Teckst
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About Teckst's Brand
Teckst is a B2B SaaS platform enabling businesses to utilize the world's favorite form of communicating - text messages.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Teckst NPS
Teckst's Net Promoter Score (NPS) is a 75 with 80% Promoters, 15% Passives, and 5% Detractors. Net Promoter Score tracks whether Teckst's customers would recommend using the product based on a scale of -100 to 100.
Teckst Overall NPS
| 80% | Promoters |
|---|---|
| 15% | Passives |
| 5% | Detractors |
Teckst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teckst NPS by Usage
Teckst's NPS was rated the highest by customers who have used Teckst's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Teckst Product Quality
4.5/5
Teckst has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Teckst Product Information
Teckst serves markets in the United States. Teckst supports Web devices and offers products for small and medium sized businesses.
Teckst’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://teckst.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Languages Supported
English
Product Type
Customer Service Software
Customer Support Software
Instant Messaging & Chat Software
Live Chat Software
SMS Marketing Software
Teckst Pricing
Teckst ROI & Value For Money
4.4/5
Teckst has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Teckst Pricing Plans
Teckst has a pricing structure that accommodates small and medium businesses. Starting from $100/month, Teckst uses a subscription model.
Who Uses Teckst?
Small Businesses
Medium Businesses
Teckst Customer Service
5/5
Teckst has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Teckst's Customer Service
Address
568 Broadway, 11th Floor, New York City, NY
Website
http://teckst.com
Phone Number
1(855)980-6848
Consumer vs. Employees
Teckst scored a 75 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Teckst would recommend the brand to a friend. ENPS measures how likely Teckst employees would recommend working at Teckst to a friend.
Net Promoter Score
75
NPS Score
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
