TECNO Mobile NPS & Customer Reviews

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TECNO Mobile

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TECNO Mobile

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About TECNO Mobile's Brand

TECNO is the fastest-growing mobile brand in Africa by translating advanced technology into superior localized products

Brand at a Glance

90%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

TECNO Mobile NPS

TECNO Mobile's Net Promoter Score (NPS) is a 29 with 54% Promoters, 21% Passives, and 25% Detractors. Net Promoter Score tracks whether TECNO Mobile's customers would recommend using the product based on a scale of -100 to 100.

TECNO Mobile Overall NPS

NPS

54%	Promoters
21%	Passives
25%	Detractors

TECNO Mobile NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 33	Jul 2024	33
Sep 2024 31	Sep 2024	31
Oct 2024 29	Oct 2024	29
Nov 2024 29	Nov 2024	29
Jan 2025 29	Jan 2025	29
Feb 2025 27	Feb 2025	27
Mar 2025 31	Mar 2025	31
May 2025 31	May 2025	31
Jun 2025 29	Jun 2025	29
Jul 2025 30	Jul 2025	30
Sep 2025 30	Sep 2025	30
Oct 2025 29	Oct 2025	29

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TECNO Mobile NPS by Gender

Female customers rated TECNO Mobile's NPS 24 points higher than Male customers.

Male

TECNO Mobile's NPS was rated 28 by Male customers on Comparably.

56%

Promoters

16%

Passives

28%

Detractors

Female

TECNO Mobile's NPS was rated 52 by Female customers on Comparably.

60%

Promoters

32%

Passives

Detractors

TECNO Mobile NPS by Ethnicity

TECNO Mobile's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 46	African American/Black	46
Asian or Pacific Islander -25	Asian or Pacific Islander	-25
Other 45	Other	45

TECNO Mobile NPS by Age

TECNO Mobile's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

55%

27%

18%

26-30

50%

17%

33%

36-40

75%

25%

TECNO Mobile NPS by Usage

TECNO Mobile's NPS was rated the highest by customers who have used TECNO Mobile's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -60	Less than 1 Year	-60
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 37	Over 10 Years	37

TECNO Mobile Customer Reviews

Out of the 21 TECNO Mobile customer reviews 18 were positive and 3 were constructive. TECNO Mobile customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

TECNO Mobile Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of TECNO Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

90%

10%

TECNO Mobile Customer Loyalty Score by Gender

Female customers rated TECNO Mobile's Customer Loyalty score 1% higher than Male customers.

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Male

92%

Yes

Female

93%

Yes

TECNO Mobile Customer Loyalty Score by Ethnicity

TECNO Mobile's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

TECNO Mobile Customer Loyalty Score by Age

TECNO Mobile's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TECNO Mobile.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 85%	26-30	85%
36-40 100%	36-40	100%

TECNO Mobile Customer Loyalty Score by Usage

TECNO Mobile's Customer Loyalty score was rated the highest by customers who have used TECNO Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	94%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	89%

TECNO Mobile Customer Loyalty Score by Industry

TECNO Mobile's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.

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Tech	95%
Accounting	84%
Arts and Entertainment	100%
Education	100%
Marketing, Advertising and Research	100%

TECNO Mobile Product Quality

4.2/5

TECNO Mobile has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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TECNO Mobile Product Information

TECNO Mobile’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated TECNO Mobile's product the highest. Reviewers from the Tech industry rated TECNO Mobile the lowest at 4.

Website: http://tecno-mobile.com/

Company Size: 201-500 Employees

Quick Insights into TECNO Mobile Product Quality

TECNO Mobile's Product Quality score was rated highest by customers who have used TECNO Mobile's products/services for 5 to 10 Years, and rated lowest by customers who have used TECNO Mobile's products/services for Less than 1 Year.

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Ranked TECNO Mobile Product Quality the Highest

5 to 10 Years	4.6
Arts and Entertainment	4.6
36-40	4.5

Ranked TECNO Mobile Product Quality the Lowest

26-30	3.6
Asian or Pacific Islander	3
Less than 1 Year	2.4

TECNO Mobile Product Quality Score by Gender

TECNO Mobile's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

TECNO Mobile Product Quality Score by Ethnicity

TECNO Mobile's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 4.4	Other	4.4

TECNO Mobile Product Quality Score by Age

TECNO Mobile's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.6	26-30	3.6
36-40 4.5	36-40	4.5

TECNO Mobile Product Quality Score by Usage

TECNO Mobile's Product Quality score was rated the highest by customers who have used TECNO Mobile's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	4
2 to 5 Years	4.3
5 to 10 Years	4.6
Over 10 Years	4.2

TECNO Mobile Product Quality Score by Industry

TECNO Mobile's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech	4
Accounting	4
Arts and Entertainment	4.6
Education	4.1
Marketing, Advertising and Research	4.5

TECNO Mobile Pricing

TECNO Mobile ROI & Value For Money

4/5

TECNO Mobile has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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TECNO Mobile Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from TECNO Mobile.

Quick Insights into TECNO Mobile ROI

TECNO Mobile's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used TECNO Mobile's products/services for Less than 1 Year.

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Ranked TECNO Mobile ROI the Highest

Marketing, Advertising and Research	4.7
36-40	4.6
2 to 5 Years	4.4

Ranked TECNO Mobile ROI the Lowest

26-30	3.4
Asian or Pacific Islander	2.9
Less than 1 Year	2.2

TECNO Mobile ROI Score by Gender

Female customers rated TECNO Mobile's ROI score 0.5 stars higher than Male customers.

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Male

3.8/5

Female

4.3/5

TECNO Mobile ROI Score by Ethnicity

TECNO Mobile's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
African American/Black 4	African American/Black	4
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 4.3	Other	4.3

TECNO Mobile ROI Score by Age

TECNO Mobile's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.4	26-30	3.4
36-40 4.6	36-40	4.6

TECNO Mobile ROI Score by Usage

TECNO Mobile's ROI score was rated the highest by customers who have used TECNO Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.2
1 to 2 Years	4
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	3.6

TECNO Mobile ROI Score by Industry

TECNO Mobile's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.8
Accounting	3.5
Arts and Entertainment	4.3
Education	4
Marketing, Advertising and Research	4.7

TECNO Mobile Customer Satisfaction (CSAT)

TECNO Mobile Customer Satisfaction (CSAT) Score

93 / 100

TECNO Mobile has an overall Customer Satisfaction score of 93 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	55%
Satisfied	38%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	1%

Very Satisfied

55%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TECNO Mobile Customer Satisfaction

TECNO Mobile's Customer Satisfaction score was rated highest by customers who have used TECNO Mobile's products/services for 1 to 2 Years, and rated lowest by customers who have used TECNO Mobile's products/services for Less than 1 Year.

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Ranked TECNO Mobile Customer Satisfaction the Highest

1 to 2 Years	100%
36-40	100%
African American/Black	100%

Ranked TECNO Mobile Customer Satisfaction the Lowest

Accounting	80%
Asian or Pacific Islander	50%
Less than 1 Year	0%

TECNO Mobile Customer Satisfaction Score by Gender

TECNO Mobile's Customer Satisfaction score was rated 92 by both Female and Male customers on Comparably.

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92 / 100

Male

	Very Satisfied	59%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	4%

92 / 100

Female

	Very Satisfied	42%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	0%

TECNO Mobile Customer Satisfaction Score by Ethnicity

CSAT according to African American/Black

TECNO Mobile's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	52%
Satisfied	48%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

52%

Satisfied

48%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

TECNO Mobile's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

TECNO Mobile's Customer Satisfaction (CSAT) score was rated 96% according to Other users and customers.

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96 / 100

Very Satisfied	58%
Satisfied	38%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

58%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

TECNO Mobile Customer Satisfaction Score by Age

TECNO Mobile's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

94%

26-30

80%

36-40

100%

TECNO Mobile Customer Satisfaction Score by Usage

TECNO Mobile's Customer Satisfaction score was rated the highest by customers who have used TECNO Mobile's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	0
1 to 2 Years	100
2 to 5 Years	95
5 to 10 Years	100
Over 10 Years	100

TECNO Mobile Customer Satisfaction Score by Industry

TECNO Mobile's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "TECNO Mobile Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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			"score": 80,
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			"groupId": 515,
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			"groupId": 535,
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Tech	100
Accounting	80
Arts and Entertainment	100
Education	100
Marketing, Advertising and Research	100

TECNO Mobile Customer Service

4/5

TECNO Mobile has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About TECNO Mobile's Customer Service

Website

http://tecno-mobile.com/

Quick Insights into TECNO Mobile Customer Service

TECNO Mobile's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers who have used TECNO Mobile's products/services for Less than 1 Year.

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Ranked TECNO Mobile Customer Service the Highest

Education	4.6
Over 10 Years	4.5
Other	4.4

Ranked TECNO Mobile Customer Service the Lowest

26-30	3.1
Asian or Pacific Islander	2.9
Less than 1 Year	2.2

TECNO Mobile Customer Service Score by Gender

Male customers rated TECNO Mobile's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

TECNO Mobile Customer Service Score by Ethnicity

TECNO Mobile's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TECNO Mobile.

100

Summary	Ethnicity	Customer Service Score
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 4.4	Other	4.4

TECNO Mobile Customer Service Score by Age

TECNO Mobile's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TECNO Mobile.

100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 3.1	26-30	3.1
36-40 4.1	36-40	4.1

TECNO Mobile Customer Service Score by Usage

TECNO Mobile's Customer Service score was rated the highest by customers who have used TECNO Mobile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.2
1 to 2 Years	4
2 to 5 Years	4.3
5 to 10 Years	3.9
Over 10 Years	4.5

TECNO Mobile Customer Service Score by Industry

TECNO Mobile's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Accounting	3.8
Arts and Entertainment	4
Education	4.6
Marketing, Advertising and Research	4.5

TECNO Mobile as an Employer

4.5/5

TECNO Mobile has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of TECNO Mobile

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TECNO Mobile scored a 29 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of TECNO Mobile would recommend the brand to a friend. ENPS measures how likely TECNO Mobile employees would recommend working at TECNO Mobile to a friend.

Net Promoter Score

NPS Score

54%	Promoters
21%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
12%	Passive
34%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail