50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tecta America
Marketing or Exec? Claim Your Free Account
About Tecta America's Brand
Tecta America operates as a commercial roofing contractor in the United States.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4.7/5
Customer Service
Tecta America NPS
Tecta America's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Tecta America's customers would recommend using the product based on a scale of -100 to 100.
Tecta America Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Tecta America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tecta America Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Tecta America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tecta America Product Quality
4.5/5
Tecta America has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tecta America's overall Product Quality score rated by its users and customers.
Tecta America Product Information
Tecta America’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.tectaamerica.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Construction
Tecta America Pricing
Tecta America ROI & Value For Money
3.5/5
Tecta America has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tecta America's overall ROI score rated by its users and customers.
Tecta America Customer Satisfaction (CSAT)
Tecta America Customer Satisfaction (CSAT) Score
100 / 100
Tecta America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tecta America Customer Service
4.7/5
Tecta America has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tecta America's overall Customer Service score rated by its users and customers.
About Tecta America's Customer Service
Address
9450 Bryn Mawr, Suite 500, Rosamond, IL
Website
http://www.tectaamerica.com/
Phone Number
(847)581-3888
Tecta America as an Employer
4.5/5
Tecta America has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Tecta America scored a 50 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Tecta America would recommend the brand to a friend. ENPS measures how likely Tecta America employees would recommend working at Tecta America to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 45% | Promoters |
|---|---|
| 29% | Passive |
| 26% | Detractors |
