50
NPS
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Brand Page
Ted Baker London
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About Ted Baker London's Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Ted Baker London NPS
Ted Baker London's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Ted Baker London's customers would recommend using the product based on a scale of -100 to 100.
Ted Baker London Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Ted Baker London NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ted Baker London Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ted Baker London users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ted Baker London Product Quality
3.2/5
Ted Baker London has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ted Baker London Product Information
Ted Baker London’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tedbaker.com
- Company Size
- 1,001-5,000 Employees
Ted Baker London Pricing
Ted Baker London ROI & Value For Money
5/5
Ted Baker London has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ted Baker London Customer Satisfaction (CSAT)
Ted Baker London Customer Satisfaction (CSAT) Score
67 / 100
Ted Baker London has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ted Baker London Customer Service
4.5/5
Ted Baker London has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Ted Baker London's Customer Service
Address
United Kingdom
Website
http://www.tedbaker.com
Consumer vs. Employees
Ted Baker London scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ted Baker London would recommend the brand to a friend. ENPS measures how likely Ted Baker London employees would recommend working at Ted Baker London to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
