33
NPS
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Teen Vogue
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About Teen Vogue's Brand
Teen Vogue magazine began as a version of Vogue magazine for teenage girls. This U.S. magazine focuses on fashion and celebrities and
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Teen Vogue NPS
Teen Vogue's Net Promoter Score (NPS) is a 33 with 63% Promoters, 7% Passives, and 30% Detractors. Net Promoter Score tracks whether Teen Vogue's customers would recommend using the product based on a scale of -100 to 100.
Teen Vogue Overall NPS
| 63% | Promoters |
|---|---|
| 7% | Passives |
| 30% | Detractors |
Teen Vogue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 13 | Dec 2021 | 13 |
Feb 2022 16 | Feb 2022 | 16 |
Mar 2022 22 | Mar 2022 | 22 |
Dec 2022 25 | Dec 2022 | 25 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 32 | May 2023 | 32 |
Jun 2023 28 | Jun 2023 | 28 |
Jul 2023 29 | Jul 2023 | 29 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 36 | Nov 2023 | 36 |
Mar 2024 38 | Mar 2024 | 38 |
Sep 2025 32 | Sep 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teen Vogue Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Teen Vogue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teen Vogue Product Quality
3.7/5
Teen Vogue has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Teen Vogue Product Information
Teen Vogue’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.teenvogue.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Teen Vogue Pricing
Teen Vogue ROI & Value For Money
4/5
Teen Vogue has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Teen Vogue Customer Satisfaction (CSAT)
Teen Vogue Customer Satisfaction (CSAT) Score
70 / 100
Teen Vogue has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teen Vogue Customer Service
4.2/5
Teen Vogue has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Teen Vogue's Customer Service
Website
http://www.teenvogue.com
Teen Vogue as an Employer
Consumer vs. Employees
Teen Vogue scored a 33 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Teen Vogue would recommend the brand to a friend. ENPS measures how likely Teen Vogue employees would recommend working at Teen Vogue to a friend.
Net Promoter Score
33
NPS Score
| 63% | Promoters |
|---|---|
| 7% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
