50
NPS
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Teknor Apex
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About Teknor Apex's Brand
Teknor Apex is a manufacturer of custom compounders of plastics.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Teknor Apex NPS
Teknor Apex's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Teknor Apex's customers would recommend using the product based on a scale of -100 to 100.
Teknor Apex Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Teknor Apex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teknor Apex Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Teknor Apex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teknor Apex Product Quality
4.1/5
Teknor Apex has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Teknor Apex's overall Product Quality score rated by its users and customers.
Teknor Apex Product Information
Teknor Apex’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.teknorapex.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Teknor Apex Pricing
Teknor Apex ROI & Value For Money
3.7/5
Teknor Apex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Teknor Apex Customer Satisfaction (CSAT)
Teknor Apex Customer Satisfaction (CSAT) Score
100 / 100
Teknor Apex has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teknor Apex Customer Service
3.7/5
Teknor Apex has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Teknor Apex's overall Customer Service score rated by its users and customers.
About Teknor Apex's Customer Service
Address
505 Central Avenue, Pawtucket, RI 02861
Website
http://www.teknorapex.com/
Phone Number
(401)725-8000
Teknor Apex's Social Links
Teknor Apex as an Employer
3.7/5
Teknor Apex has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Teknor Apex scored a 50 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Teknor Apex would recommend the brand to a friend. ENPS measures how likely Teknor Apex employees would recommend working at Teknor Apex to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
