84
NPS
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Tekwissen
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About Tekwissen's Brand
"TekWissen provides enterprise software, web development, data warehousing, systems integration, information technology security services."
Brand at a Glance
97%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Tekwissen NPS
Tekwissen's Net Promoter Score (NPS) is a 84 with 88% Promoters, 8% Passives, and 4% Detractors. Net Promoter Score tracks whether Tekwissen's customers would recommend using the product based on a scale of -100 to 100.
Tekwissen Overall NPS
| 88% | Promoters |
|---|---|
| 8% | Passives |
| 4% | Detractors |
Tekwissen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Aug 2023 85 | Aug 2023 | 85 |
Sep 2023 83 | Sep 2023 | 83 |
Feb 2024 83 | Feb 2024 | 83 |
May 2024 83 | May 2024 | 83 |
Sep 2024 82 | Sep 2024 | 82 |
Mar 2025 82 | Mar 2025 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tekwissen NPS by Gender
Female customers rated Tekwissen's NPS 2 points higher than Male customers.
Male
88
Tekwissen's NPS was rated 88 by Male customers on Comparably.
90%
Promoters
8%
Passives
2%
Detractors
Female
90
Tekwissen's NPS was rated 90 by Female customers on Comparably.
90%
Promoters
10%
Passives
0%
Detractors
Tekwissen NPS by Ethnicity
Tekwissen's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 82 | Asian or Pacific Islander | 82 |
Native American 92 | Native American | 92 |
Other 72 | Other | 72 |
Tekwissen NPS by Age
Tekwissen's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Tekwissen NPS by Usage
Tekwissen's NPS was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 68 | Less than 1 Year | 68 |
1 to 2 Years 94 | 1 to 2 Years | 94 |
2 to 5 Years 87 | 2 to 5 Years | 87 |
Tekwissen Customer Reviews
Out of the 72 Tekwissen customer reviews 72 were positive and 0 were constructive. Tekwissen customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tekwissen Customer Loyalty
97%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
97% of Tekwissen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tekwissen Customer Loyalty Score by Gender
Female customers rated Tekwissen's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tekwissen.
Male
98%
Yes
Female
100%
Yes
Tekwissen Customer Loyalty Score by Ethnicity
Tekwissen's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tekwissen.
82
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
87
out of 100
Other
Tekwissen Customer Loyalty Score by Age
Tekwissen's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Tekwissen Customer Loyalty Score by Usage
Tekwissen's Customer Loyalty score was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tekwissen Customer Loyalty Score by Industry
Tekwissen's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tekwissen Product Quality
4.4/5
Tekwissen has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Tekwissen Product Information
Tekwissen’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Computer Hardware industry rated Tekwissen's product the highest. Reviewers from the Accounting industry rated Tekwissen the lowest at 4.3.
- Website
- http://tekwissen.com
- Company Size
- 201-500 Employees
Industry
Consulting
Quick Insights into Tekwissen Product Quality
Tekwissen's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Tekwissen Product Quality the Highest
Ranked Tekwissen Product Quality the Lowest
Tekwissen Product Quality Score by Gender
Female customers rated Tekwissen's Product Quality score 0.3 stars higher than Male customers.
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Male
4.4/5
Female
4.7/5
Tekwissen Product Quality Score by Ethnicity
Tekwissen's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tekwissen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 4.8 | Native American | 4.8 |
Other 3.4 | Other | 3.4 |
Tekwissen Product Quality Score by Age
Tekwissen's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tekwissen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.8 | 31-35 | 4.8 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.8 | 41-45 | 4.8 |
46-50 4.5 | 46-50 | 4.5 |
Tekwissen Product Quality Score by Usage
Tekwissen's Product Quality score was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Tekwissen Product Quality Score by Industry
Tekwissen's Product Quality score was rated the highest by Computer Hardware industry customers, and the lowest by Tech industry customers.
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Tekwissen Pricing
Tekwissen ROI & Value For Money
4.5/5
Tekwissen has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tekwissen's overall ROI score rated by its users and customers.
Tekwissen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Tekwissen.
Quick Insights into Tekwissen ROI
Tekwissen's ROI score was rated highest by customers from the Construction industry, and rated lowest by Hispanic or Latino customers.
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Ranked Tekwissen ROI the Highest
Ranked Tekwissen ROI the Lowest
Tekwissen ROI Score by Gender
Female customers rated Tekwissen's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tekwissen.
Male
4.5/5
Female
4.8/5
Tekwissen ROI Score by Ethnicity
Tekwissen's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tekwissen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Native American 4.8 | Native American | 4.8 |
Other 3.7 | Other | 3.7 |
Tekwissen ROI Score by Age
Tekwissen's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tekwissen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.8 | 31-35 | 4.8 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.8 | 41-45 | 4.8 |
46-50 4.9 | 46-50 | 4.9 |
Tekwissen ROI Score by Usage
Tekwissen's ROI score was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Tekwissen ROI Score by Industry
Tekwissen's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Tekwissen Customer Satisfaction (CSAT)
Tekwissen Customer Satisfaction (CSAT) Score
96 / 100
Tekwissen has an overall Customer Satisfaction score of 96 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
74%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tekwissen Customer Satisfaction
Tekwissen's Customer Satisfaction score was rated highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Tekwissen Customer Satisfaction the Highest
Ranked Tekwissen Customer Satisfaction the Lowest
Tekwissen Customer Satisfaction Score by Gender
Female customers rated Tekwissen's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tekwissen.
95 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 3% |
100 / 100
FemaleVery Satisfied | 79% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tekwissen Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Tekwissen's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Tekwissen's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tekwissen.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Tekwissen's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tekwissen.
100 / 100
Very Satisfied
55%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Tekwissen's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
87%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tekwissen's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tekwissen.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
Tekwissen Customer Satisfaction Score by Age
Tekwissen's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tekwissen.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 92% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Tekwissen Customer Satisfaction Score by Usage
Tekwissen's Customer Satisfaction score was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tekwissen Customer Satisfaction Score by Industry
Tekwissen's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tekwissen Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
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},
{
"label": "Accounting",
"groupId": 495,
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{
"label": "Construction",
"groupId": 510,
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},
{
"label": "Consumer Services",
"groupId": 514,
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"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Facilities Services",
"groupId": 518,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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{
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"stars": 0,
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"scoreClassName": "max",
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}
]
}Tekwissen Customer Service
4.5/5
Tekwissen has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Tekwissen's Customer Service
Address
581 State Cir, Ann Arbor, MI 48108
Website
http://tekwissen.com
Phone Number
7342592181
Tekwissen's Social Links
Quick Insights into Tekwissen Customer Service
Tekwissen's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by Hispanic or Latino customers.
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Ranked Tekwissen Customer Service the Highest
Ranked Tekwissen Customer Service the Lowest
Tekwissen Customer Service Score by Gender
Female customers rated Tekwissen's Customer Service score 0.2 stars higher than Male customers.
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Male
4.6/5
Female
4.8/5
Tekwissen Customer Service Score by Ethnicity
Tekwissen's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tekwissen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 4.8 | Native American | 4.8 |
Other 4.1 | Other | 4.1 |
Tekwissen Customer Service Score by Age
Tekwissen's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tekwissen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
36-40 4.8 | 36-40 | 4.8 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.9 | 46-50 | 4.9 |
Tekwissen Customer Service Score by Usage
Tekwissen's Customer Service score was rated the highest by customers who have used Tekwissen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Tekwissen Customer Service Score by Industry
Tekwissen's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Tekwissen as an Employer
4.9/5
Tekwissen has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tekwissen scored a 84 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of Tekwissen would recommend the brand to a friend. ENPS measures how likely Tekwissen employees would recommend working at Tekwissen to a friend.
Net Promoter Score
84
NPS Score
| 88% | Promoters |
|---|---|
| 8% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 93% | Promoters |
|---|---|
| 5% | Passive |
| 2% | Detractors |
