-16
NPS
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Brand Page
Telcel
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About Telcel's Brand
Telcel is a Mexican wireless telecommunications company.
Brand at a Glance
77%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Telcel NPS
Telcel's Net Promoter Score (NPS) is a -16 with 28% Promoters, 28% Passives, and 44% Detractors. Net Promoter Score tracks whether Telcel's customers would recommend using the product based on a scale of -100 to 100.
Telcel Overall NPS
| 28% | Promoters |
|---|---|
| 28% | Passives |
| 44% | Detractors |
Telcel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 27 | Aug 2022 | 27 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2022 27 | Nov 2022 | 27 |
Feb 2023 12 | Feb 2023 | 12 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -6 | May 2023 | -6 |
Sep 2023 -5 | Sep 2023 | -5 |
Nov 2023 -10 | Nov 2023 | -10 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2025 -17 | Apr 2025 | -17 |
May 2025 -20 | May 2025 | -20 |
Nov 2025 -16 | Nov 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telcel NPS by Gender
Telcel's NPS was rated 0 by Male customers on Comparably.
Male
0
Telcel's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Telcel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Telcel NPS by Usage
Telcel's NPS was rated 0 points by customers who have used Telcel's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Telcel Customer Reviews
Out of the 2 Telcel customer reviews 2 were positive and 0 were constructive. Telcel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Telcel Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Telcel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Telcel Customer Loyalty Score by Gender
Telcel's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Telcel Customer Loyalty Score by Usage
Telcel's Customer Loyalty score was rated 70% by customers who have used Telcel's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Telcel Product Quality
2.8/5
Telcel has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Telcel Product Information
Telcel’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.telcel.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into Telcel Product Quality
Telcel's Product Quality score was rated highest by Male customers.
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Ranked Telcel Product Quality the Highest
Telcel Product Quality Score by Gender
Telcel's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Telcel Product Quality Score by Usage
Telcel's Product Quality score was rated 3.1 stars by customers who have used Telcel's products/services for 2 to 5 Years.
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Telcel Pricing
Telcel ROI & Value For Money
3/5
Telcel has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Telcel ROI
Telcel's ROI score was rated highest by customers who have used Telcel's products/services for 2 to 5 Years.
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Ranked Telcel ROI the Highest
Telcel ROI Score by Gender
Telcel's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Telcel ROI Score by Usage
Telcel's ROI score was rated 3.3 stars by customers who have used Telcel's products/services for 2 to 5 Years.
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Telcel Customer Satisfaction (CSAT)
Telcel Customer Satisfaction (CSAT) Score
42 / 100
Telcel has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Telcel Customer Satisfaction
Telcel's Customer Satisfaction score was rated highest by customers who have used Telcel's products/services for 2 to 5 Years.
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Ranked Telcel Customer Satisfaction the Highest
Telcel Customer Satisfaction Score by Gender
Telcel's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Telcel.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Telcel Customer Satisfaction Score by Usage
Telcel's Customer Satisfaction score was rated 33 points by customers who have used Telcel's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Telcel Customer Service
2.7/5
Telcel has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Telcel's Customer Service
Website
http://www.telcel.com
Phone Number
52 5 625 3700
Quick Insights into Telcel Customer Service
Telcel's Customer Service score was rated highest by customers who have used Telcel's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Telcel's Customer Service score.
Ranked Telcel Customer Service the Highest
Telcel Customer Service Score by Gender
Telcel's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Telcel.
Male
2.5/5
Female
N/A
Telcel Customer Service Score by Usage
Telcel's Customer Service score was rated 2.8 stars by customers who have used Telcel's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Telcel as an Employer
4.5/5
Telcel has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Telcel scored a -16 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Telcel would recommend the brand to a friend. ENPS measures how likely Telcel employees would recommend working at Telcel to a friend.
Net Promoter Score
-16
NPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
