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NPS
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Brand Page
Telecom Brokerage
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About Telecom Brokerage's Brand
The nation’s leading third-party technology distributor.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Telecom Brokerage NPS
Telecom Brokerage's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Telecom Brokerage's customers would recommend using the product based on a scale of -100 to 100.
Telecom Brokerage Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Telecom Brokerage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telecom Brokerage Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Telecom Brokerage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telecom Brokerage Product Quality
5/5
Telecom Brokerage has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Brokerage's overall Product Quality score rated by its users and customers.
Telecom Brokerage Product Information
Telecom Brokerage’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.tbicom.com/
- Company Size
- 201-500 Employees
Industry
Telecommunications
Telecom Brokerage Pricing
Telecom Brokerage ROI & Value For Money
4/5
Telecom Brokerage has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Brokerage's overall ROI score rated by its users and customers.
Telecom Brokerage Customer Satisfaction (CSAT)
Telecom Brokerage Customer Satisfaction (CSAT) Score
100 / 100
Telecom Brokerage has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telecom Brokerage Customer Service
4/5
Telecom Brokerage has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Brokerage's overall Customer Service score rated by its users and customers.
About Telecom Brokerage's Customer Service
Address
8550 W Bryn Mawr Ave, Chicago, IL 60631
Website
https://www.tbicom.com/
Telecom Brokerage's Social Links
Telecom Brokerage as an Employer
4.3/5
Telecom Brokerage has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Telecom Brokerage scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Telecom Brokerage would recommend the brand to a friend. ENPS measures how likely Telecom Brokerage employees would recommend working at Telecom Brokerage to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
