-81
NPS
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Teleflora
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About Teleflora's Brand
Brand at a Glance
47%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Teleflora NPS
Teleflora's Net Promoter Score (NPS) is a -81 with 8% Promoters, 3% Passives, and 89% Detractors. Net Promoter Score tracks whether Teleflora's customers would recommend using the product based on a scale of -100 to 100.
Teleflora Overall NPS
| 8% | Promoters |
|---|---|
| 3% | Passives |
| 89% | Detractors |
Teleflora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -80 | Sep 2024 | -80 |
Oct 2024 -80 | Oct 2024 | -80 |
Nov 2024 -80 | Nov 2024 | -80 |
Dec 2024 -83 | Dec 2024 | -83 |
Jan 2025 -81 | Jan 2025 | -81 |
Jun 2025 -81 | Jun 2025 | -81 |
Jul 2025 -81 | Jul 2025 | -81 |
Aug 2025 -81 | Aug 2025 | -81 |
Dec 2025 -81 | Dec 2025 | -81 |
Feb 2026 -81 | Feb 2026 | -81 |
Mar 2026 -81 | Mar 2026 | -81 |
Apr 2026 -81 | Apr 2026 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teleflora NPS by Gender
Male customers rated Teleflora's NPS 2 points higher than Female customers.
Male
-87
Teleflora's NPS was rated -87 by Male customers on Comparably.
3%
Promoters
7%
Passives
90%
Detractors
Female
-89
Teleflora's NPS was rated -89 by Female customers on Comparably.
4%
Promoters
3%
Passives
93%
Detractors
Teleflora NPS by Ethnicity
Teleflora's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
African American/Black -100 | African American/Black | -100 |
Other -76 | Other | -76 |
Teleflora NPS by Age
Teleflora's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Teleflora NPS by Usage
Teleflora's NPS was rated the highest by customers who have used Teleflora's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -97 | Less than 1 Year | -97 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -74 | 5 to 10 Years | -74 |
Over 10 Years -87 | Over 10 Years | -87 |
Teleflora Customer Reviews
Out of the 22 Teleflora customer reviews 1 was positive and 21 were constructive. Teleflora customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Teleflora Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Teleflora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teleflora Customer Loyalty Score by Gender
Female customers rated Teleflora's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Teleflora.
Male
49%
Yes
Female
51%
Yes
Teleflora Customer Loyalty Score by Ethnicity
Teleflora's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Teleflora.
50
out of 100
Caucasian
55
out of 100
African American/Black
44
out of 100
Other
Teleflora Customer Loyalty Score by Age
Teleflora's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Teleflora.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 44% | 41-45 | 44% |
46-50 100% | 46-50 | 100% |
51-55 49% | 51-55 | 49% |
56-60 55% | 56-60 | 55% |
61-65 33% | 61-65 | 33% |
66+ 40% | 66+ | 40% |
Teleflora Customer Loyalty Score by Usage
Teleflora's Customer Loyalty score was rated the highest by customers who have used Teleflora's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Teleflora Customer Loyalty Score by Industry
Teleflora's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Teleflora Product Quality
1.5/5
Teleflora has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleflora's overall Product Quality score rated by its users and customers.
Teleflora Product Information
Teleflora’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Teleflora's product the highest. Reviewers from the Tech industry rated Teleflora the lowest at 1.5.
- Website
- http://www.teleflora.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Teleflora Product Quality
Teleflora's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.
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Ranked Teleflora Product Quality the Highest
Ranked Teleflora Product Quality the Lowest
Teleflora Product Quality Score by Gender
Teleflora's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Teleflora.
Male
1.5/5
Female
1.5/5
Teleflora Product Quality Score by Ethnicity
Teleflora's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Teleflora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Teleflora Product Quality Score by Age
Teleflora's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Teleflora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Teleflora Product Quality Score by Usage
Teleflora's Product Quality score was rated 1.5 stars by customers who have used Teleflora's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Teleflora Product Quality Score by Industry
Teleflora's Product Quality score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Teleflora Pricing
Teleflora ROI & Value For Money
1.5/5
Teleflora has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleflora's overall ROI score rated by its users and customers.
Teleflora Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Teleflora.
Quick Insights into Teleflora ROI
Teleflora's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Transportation industry.
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Ranked Teleflora ROI the Highest
Ranked Teleflora ROI the Lowest
Teleflora ROI Score by Gender
Teleflora's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Teleflora.
Male
1.5/5
Female
1.5/5
Teleflora ROI Score by Ethnicity
Teleflora's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Teleflora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
Teleflora ROI Score by Age
Teleflora's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Teleflora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Teleflora ROI Score by Usage
Teleflora's ROI score was rated 1.5 stars by customers who have used Teleflora's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Teleflora ROI Score by Industry
Teleflora's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Transportation industry customers.
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Teleflora Customer Satisfaction (CSAT)
Teleflora Customer Satisfaction (CSAT) Score
11 / 100
Teleflora has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
2%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teleflora Customer Satisfaction
Teleflora's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Hospitality industry.
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Ranked Teleflora Customer Satisfaction the Highest
Ranked Teleflora Customer Satisfaction the Lowest
Teleflora Customer Satisfaction Score by Gender
Male customers rated Teleflora's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Teleflora.
10 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 82% |
8 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 84% |
Teleflora Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Teleflora's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teleflora.
10 / 100
Very Satisfied
6%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
86%
CSAT according to African American/Black
Teleflora's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teleflora.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to Other
Teleflora's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teleflora.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
71%
Teleflora Customer Satisfaction Score by Age
Teleflora's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Teleflora.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 7% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 22% |
Teleflora Customer Satisfaction Score by Usage
Teleflora's Customer Satisfaction score was rated the highest by customers who have used Teleflora's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Teleflora Customer Satisfaction Score by Industry
Teleflora's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Teleflora Customer Satisfaction Score by Industry",
"text": "Teleflora's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Teleflora's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Teleflora's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Teleflora's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Teleflora's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Teleflora's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Teleflora's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Teleflora's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
]
}Teleflora Customer Service
1.5/5
Teleflora has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleflora's overall Customer Service score rated by its users and customers.
About Teleflora's Customer Service
Address
11444 West Olympic Boulevard, Los Angeles, CA 90064
Website
http://www.teleflora.com
Phone Number
310-966-5700
Quick Insights into Teleflora Customer Service
Teleflora's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Teleflora's Customer Service score.
Ranked Teleflora Customer Service the Highest
Ranked Teleflora Customer Service the Lowest
Teleflora Customer Service Score by Gender
Teleflora's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Teleflora.
Male
1.5/5
Female
1.5/5
Teleflora Customer Service Score by Ethnicity
Teleflora's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Teleflora.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Teleflora Customer Service Score by Age
Teleflora's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Teleflora.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Teleflora Customer Service Score by Usage
Teleflora's Customer Service score was rated 1.5 stars by customers who have used Teleflora's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Teleflora Customer Service Score by Industry
Teleflora's Customer Service score was rated 1.5 stars by both Accounting and Transportation industry customers.
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Teleflora as an Employer
2.5/5
Teleflora has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Teleflora scored a -81 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Teleflora would recommend the brand to a friend. ENPS measures how likely Teleflora employees would recommend working at Teleflora to a friend.
Net Promoter Score
-81
NPS Score
| 8% | Promoters |
|---|---|
| 3% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
