100
NPS
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TELEKOM
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About TELEKOM's Brand
Fixed and mobile communication retail, corporate services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TELEKOM NPS
TELEKOM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TELEKOM's customers would recommend using the product based on a scale of -100 to 100.
TELEKOM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TELEKOM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TELEKOM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TELEKOM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TELEKOM Product Quality
5/5
TELEKOM has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TELEKOM's overall Product Quality score rated by its users and customers.
TELEKOM Product Information
TELEKOM’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.telekom.hu/
TELEKOM Pricing
TELEKOM ROI & Value For Money
5/5
TELEKOM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TELEKOM's overall ROI score rated by its users and customers.
TELEKOM Customer Satisfaction (CSAT)
TELEKOM Customer Satisfaction (CSAT) Score
100 / 100
TELEKOM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TELEKOM Customer Service
5/5
TELEKOM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TELEKOM's overall Customer Service score rated by its users and customers.
About TELEKOM's Customer Service
Website
http://www.telekom.hu/
TELEKOM as an Employer
3.9/5
TELEKOM has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
TELEKOM scored a 100 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of TELEKOM would recommend the brand to a friend. ENPS measures how likely TELEKOM employees would recommend working at TELEKOM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
