28
NPS
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Telekom Malaysia
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About Telekom Malaysia's Brand
Provider of telecommunication services. The company offers a range of communication services in broadband, data and fixed line.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Telekom Malaysia NPS
Telekom Malaysia's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Telekom Malaysia's customers would recommend using the product based on a scale of -100 to 100.
Telekom Malaysia Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Telekom Malaysia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 25 | May 2024 | 25 |
Jun 2024 11 | Jun 2024 | 11 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 29 | Mar 2025 | 29 |
Jun 2025 33 | Jun 2025 | 33 |
Aug 2025 28 | Aug 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telekom Malaysia NPS by Gender
Male customers rated Telekom Malaysia's NPS 33 points higher than Female customers.
Male
100
Telekom Malaysia's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
67
Telekom Malaysia's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Telekom Malaysia NPS by Ethnicity
Telekom Malaysia's NPS was rated 71 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 71 | Asian or Pacific Islander | 71 |
Telekom Malaysia NPS by Age
Telekom Malaysia's NPS was rated 67 points by customers ages 36-40 on Comparably.
Telekom Malaysia NPS by Usage
Telekom Malaysia's NPS was rated 100 points by customers who have used Telekom Malaysia's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Telekom Malaysia Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Telekom Malaysia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telekom Malaysia Customer Loyalty Score by Gender
Female customers rated Telekom Malaysia's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Telekom Malaysia.
Male
78%
Yes
Female
100%
Yes
Telekom Malaysia Customer Loyalty Score by Ethnicity
Telekom Malaysia's Customer Loyalty score was rated 87% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Telekom Malaysia.
87
out of 100
Asian or Pacific Islander
Telekom Malaysia Customer Loyalty Score by Age
Telekom Malaysia's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Telekom Malaysia.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Telekom Malaysia Customer Loyalty Score by Usage
Telekom Malaysia's Customer Loyalty score was rated 100% by customers who have used Telekom Malaysia's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Telekom Malaysia Customer Loyalty Score by Industry
Telekom Malaysia's Customer Loyalty score was rated 100% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Telekom Malaysia Product Quality
4.1/5
Telekom Malaysia has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Telekom Malaysia Product Information
Telekom Malaysia’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Telekom Malaysia's product the highest.
- Website
- www.tm.com.my
- Company Size
- 10,000+ Employees
Quick Insights into Telekom Malaysia Product Quality
Telekom Malaysia's Product Quality score was rated highest by customers who have used Telekom Malaysia's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Telekom Malaysia's Product Quality.
Ranked Telekom Malaysia Product Quality the Highest
Ranked Telekom Malaysia Product Quality the Lowest
Telekom Malaysia Product Quality Score by Gender
Male customers rated Telekom Malaysia's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Telekom Malaysia.
Male
4.7/5
Female
4.6/5
Telekom Malaysia Product Quality Score by Ethnicity
Telekom Malaysia's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Telekom Malaysia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Telekom Malaysia Product Quality Score by Age
Telekom Malaysia's Product Quality score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Telekom Malaysia.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Telekom Malaysia Product Quality Score by Usage
Telekom Malaysia's Product Quality score was rated 5 stars by customers who have used Telekom Malaysia's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Telekom Malaysia Product Quality Score by Industry
Telekom Malaysia's Product Quality score was rated 5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Telekom Malaysia Pricing
Telekom Malaysia ROI & Value For Money
4.1/5
Telekom Malaysia has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Telekom Malaysia's overall ROI score rated by its users and customers.
Telekom Malaysia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Telekom Malaysia ROI
Telekom Malaysia's ROI score was rated highest by customers who have used Telekom Malaysia's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Telekom Malaysia ROI the Highest
Ranked Telekom Malaysia ROI the Lowest
Telekom Malaysia ROI Score by Gender
Male customers rated Telekom Malaysia's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Telekom Malaysia.
Male
4.6/5
Female
4.5/5
Telekom Malaysia ROI Score by Ethnicity
Telekom Malaysia's ROI score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Telekom Malaysia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Telekom Malaysia ROI Score by Age
Telekom Malaysia's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Telekom Malaysia.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Telekom Malaysia ROI Score by Usage
Telekom Malaysia's ROI score was rated 4.8 stars by customers who have used Telekom Malaysia's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Telekom Malaysia ROI Score by Industry
Telekom Malaysia's ROI score was rated 4.8 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Telekom Malaysia Customer Satisfaction (CSAT)
Telekom Malaysia Customer Satisfaction (CSAT) Score
90 / 100
Telekom Malaysia has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Telekom Malaysia Customer Satisfaction
Telekom Malaysia's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Telekom Malaysia's Customer Satisfaction.
Ranked Telekom Malaysia Customer Satisfaction the Highest
Telekom Malaysia Customer Satisfaction Score by Gender
Telekom Malaysia's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Telekom Malaysia.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Telekom Malaysia Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Telekom Malaysia's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Telekom Malaysia.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Telekom Malaysia Customer Satisfaction Score by Age
Telekom Malaysia's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Telekom Malaysia.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Telekom Malaysia Customer Service
4/5
Telekom Malaysia has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Telekom Malaysia's overall Customer Service score rated by its users and customers.
About Telekom Malaysia's Customer Service
Address
Level 51, North Wing Menara TM, Kuala Lumpur, 50672 Bermuda
Website
www.tm.com.my
Phone Number
7
Quick Insights into Telekom Malaysia Customer Service
Telekom Malaysia's Customer Service score was rated highest by customers who have used Telekom Malaysia's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Telekom Malaysia's Customer Service score.
Ranked Telekom Malaysia Customer Service the Highest
Ranked Telekom Malaysia Customer Service the Lowest
Telekom Malaysia Customer Service Score by Gender
Male customers rated Telekom Malaysia's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Telekom Malaysia.
Male
4.7/5
Female
4.5/5
Telekom Malaysia Customer Service Score by Ethnicity
Telekom Malaysia's Customer Service score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Telekom Malaysia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Telekom Malaysia Customer Service Score by Age
Telekom Malaysia's Customer Service score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Telekom Malaysia.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Telekom Malaysia Customer Service Score by Usage
Telekom Malaysia's Customer Service score was rated 5 stars by customers who have used Telekom Malaysia's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Telekom Malaysia Customer Service Score by Industry
Telekom Malaysia's Customer Service score was rated 5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Telekom Malaysia as an Employer
Consumer vs. Employees
Telekom Malaysia scored a 28 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Telekom Malaysia would recommend the brand to a friend. ENPS measures how likely Telekom Malaysia employees would recommend working at Telekom Malaysia to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
