-50
NPS
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Telestream
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About Telestream's Brand
Telestream provides live and on-demand digital video tools and workflow solutions for consumers and businesses.
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Telestream NPS
Telestream's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Telestream's customers would recommend using the product based on a scale of -100 to 100.
Telestream Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Telestream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 -50 | Feb 2024 | -50 |
Sep 2024 -66 | Sep 2024 | -66 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telestream Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Telestream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telestream Product Quality
3.4/5
Telestream has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Telestream's overall Product Quality score rated by its users and customers.
Telestream Product Information
Telestream’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.telestream.net
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Telestream Pricing
Telestream ROI & Value For Money
2.5/5
Telestream has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telestream's overall ROI score rated by its users and customers.
Telestream Customer Satisfaction (CSAT)
Telestream Customer Satisfaction (CSAT) Score
33 / 100
Telestream has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telestream Customer Service
3.5/5
Telestream has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telestream's overall Customer Service score rated by its users and customers.
About Telestream's Customer Service
Address
848 Gold Flat Rd., Nevada City, CA
Website
http://www.telestream.net
Phone Number
(877)257-6245
Telestream as an Employer
2.4/5
Telestream has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Telestream scored a -50 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Telestream would recommend the brand to a friend. ENPS measures how likely Telestream employees would recommend working at Telestream to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 13% | Promoters |
|---|---|
| 20% | Passive |
| 67% | Detractors |
