80
NPS
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TELETRACKING TECHNOLOGIES, INC.
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About TELETRACKING TECHNOLOGIES, INC. Brand
"TeleTracking uses logistics management for hospitals to enhance patient care, improve financial performance, and gain competitive advantage. "
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
TELETRACKING TECHNOLOGIES, INC. NPS
TELETRACKING TECHNOLOGIES, INC.'s Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether TELETRACKING TECHNOLOGIES, INC.'s customers would recommend using the product based on a scale of -100 to 100.
TELETRACKING TECHNOLOGIES, INC. Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
TELETRACKING TECHNOLOGIES, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Jan 2023 80 | Jan 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TELETRACKING TECHNOLOGIES, INC. NPS by Usage
TELETRACKING TECHNOLOGIES, INC.'s NPS was rated 67 points by customers who have used TELETRACKING TECHNOLOGIES, INC.'s products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
TELETRACKING TECHNOLOGIES, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TELETRACKING TECHNOLOGIES, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TELETRACKING TECHNOLOGIES, INC. Product Quality
4/5
TELETRACKING TECHNOLOGIES, INC. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TELETRACKING TECHNOLOGIES, INC. Product Information
TELETRACKING TECHNOLOGIES, INC. serves markets in the United States. TELETRACKING TECHNOLOGIES, INC. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TELETRACKING TECHNOLOGIES, INC.’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated TELETRACKING TECHNOLOGIES, INC.'s product the highest.
- Website
- www.teletracking.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Patient Management Software
Quick Insights into TELETRACKING TECHNOLOGIES, INC. Product Quality
TELETRACKING TECHNOLOGIES, INC.'s Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked TELETRACKING TECHNOLOGIES, INC. Product Quality the Highest
TELETRACKING TECHNOLOGIES, INC. Product Quality Score by Industry
TELETRACKING TECHNOLOGIES, INC.'s Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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TELETRACKING TECHNOLOGIES, INC. Pricing
TELETRACKING TECHNOLOGIES, INC. ROI & Value For Money
4/5
TELETRACKING TECHNOLOGIES, INC. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TELETRACKING TECHNOLOGIES, INC. Pricing Plans
TELETRACKING TECHNOLOGIES, INC. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses TELETRACKING TECHNOLOGIES, INC.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into TELETRACKING TECHNOLOGIES, INC. ROI
TELETRACKING TECHNOLOGIES, INC.'s ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked TELETRACKING TECHNOLOGIES, INC. ROI the Highest
TELETRACKING TECHNOLOGIES, INC. ROI Score by Industry
TELETRACKING TECHNOLOGIES, INC.'s ROI score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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TELETRACKING TECHNOLOGIES, INC. Customer Satisfaction (CSAT)
TELETRACKING TECHNOLOGIES, INC. Customer Satisfaction (CSAT) Score
100 / 100
TELETRACKING TECHNOLOGIES, INC. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TELETRACKING TECHNOLOGIES, INC. Customer Service
5/5
TELETRACKING TECHNOLOGIES, INC. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TELETRACKING TECHNOLOGIES, INC.'s Customer Service
Address
Pittsburgh, PA 15222
Website
www.teletracking.com
TELETRACKING TECHNOLOGIES, INC. as an Employer
3.4/5
TELETRACKING TECHNOLOGIES, INC. has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
CEO of TELETRACKING TECHNOLOGIES, INC.
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TELETRACKING TECHNOLOGIES, INC. scored a 80 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of TELETRACKING TECHNOLOGIES, INC. would recommend the brand to a friend. ENPS measures how likely TELETRACKING TECHNOLOGIES, INC. employees would recommend working at TELETRACKING TECHNOLOGIES, INC. to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
