-46
NPS
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Telmex
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About Telmex's Brand
We own and operate a fixed-line telecommunications system in Mexico, where we are the only nationwide provider of fixed-line telephony servi
Brand at a Glance
58%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Telmex NPS
Telmex's Net Promoter Score (NPS) is a -46 with 27% Promoters, 0% Passives, and 73% Detractors. Net Promoter Score tracks whether Telmex's customers would recommend using the product based on a scale of -100 to 100.
Telmex Overall NPS
| 27% | Promoters |
|---|---|
| 0% | Passives |
| 73% | Detractors |
Telmex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
May 2023 -50 | May 2023 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 -15 | Dec 2023 | -15 |
Jul 2024 -25 | Jul 2024 | -25 |
Jan 2025 -33 | Jan 2025 | -33 |
Apr 2025 -40 | Apr 2025 | -40 |
Oct 2025 -45 | Oct 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telmex NPS by Gender
Telmex's NPS was rated -100 by Male customers on Comparably.
Male
-100
Telmex's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Telmex's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Telmex NPS by Ethnicity
Telmex's NPS was rated -100 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Telmex NPS by Usage
Telmex's NPS was rated -100 points by customers who have used Telmex's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Telmex Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Telmex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telmex Customer Loyalty Score by Gender
Telmex's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Telmex.
Male
55%
Yes
Female
N/A
Yes
Telmex Customer Loyalty Score by Ethnicity
Telmex's Customer Loyalty score was rated 46% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Telmex.
46
out of 100
Hispanic or Latino
Telmex Customer Loyalty Score by Usage
Telmex's Customer Loyalty score was rated 70% by customers who have used Telmex's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Telmex Customer Loyalty Score by Industry
Telmex's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Telmex Product Quality
2.7/5
Telmex has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Telmex Product Information
Telmex’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Telmex's product the highest.
- Website
- http://www.telmex.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Hardware and Devices
Small Business Services
Quick Insights into Telmex Product Quality
Telmex's Product Quality score was rated highest by customers who have used Telmex's products/services for Over 10 Years.
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Ranked Telmex Product Quality the Highest
Telmex Product Quality Score by Gender
Telmex's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Telmex.
Male
2.7/5
Female
N/A
Telmex Product Quality Score by Ethnicity
Telmex's Product Quality score was rated 2.2 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Telmex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
Telmex Product Quality Score by Usage
Telmex's Product Quality score was rated 3.1 stars by customers who have used Telmex's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Telmex Product Quality Score by Industry
Telmex's Product Quality score was rated 2.5 stars by Tech industry customers.
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Telmex Pricing
Telmex ROI & Value For Money
2.4/5
Telmex has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Telmex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Telmex ROI
Telmex's ROI score was rated highest by customers who have used Telmex's products/services for Over 10 Years.
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Ranked Telmex ROI the Highest
Telmex ROI Score by Gender
Telmex's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Telmex.
Male
2.1/5
Female
N/A
Telmex ROI Score by Ethnicity
Telmex's ROI score was rated 2 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Telmex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Telmex ROI Score by Usage
Telmex's ROI score was rated 2.8 stars by customers who have used Telmex's products/services for Over 10 Years.
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Telmex ROI Score by Industry
Telmex's ROI score was rated 2.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Telmex Customer Satisfaction (CSAT)
Telmex Customer Satisfaction (CSAT) Score
17 / 100
Telmex has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Telmex Customer Satisfaction
Telmex's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Telmex's Customer Satisfaction.
Ranked Telmex Customer Satisfaction the Highest
Telmex Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Telmex's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Telmex.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
Telmex Customer Service
2.1/5
Telmex has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Telmex's Customer Service
Address
Parque Vνa 190 Colonia Cuauhtemoc, DF 06599
Website
http://www.telmex.com
Phone Number
+52 20071231
Quick Insights into Telmex Customer Service
Telmex's Customer Service score was rated highest by customers who have used Telmex's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Telmex's Customer Service score.
Ranked Telmex Customer Service the Highest
Telmex Customer Service Score by Gender
Telmex's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Telmex.
Male
1.5/5
Female
N/A
Telmex Customer Service Score by Ethnicity
Telmex's Customer Service score was rated 1.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Telmex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Telmex Customer Service Score by Usage
Telmex's Customer Service score was rated 1.6 stars by customers who have used Telmex's products/services for Over 10 Years.
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Telmex Customer Service Score by Industry
Telmex's Customer Service score was rated 1.5 stars by Tech industry customers.
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Consumer vs. Employees
Telmex scored a -46 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Telmex would recommend the brand to a friend. ENPS measures how likely Telmex employees would recommend working at Telmex to a friend.
Net Promoter Score
-46
NPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
