67
NPS
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Telogis
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About Telogis' Brand
An award-winning, cloud-based software platform that has a transformative effect on the way companies do business outside the four walls.
Brand at a Glance
3.9/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Telogis NPS
Telogis's Net Promoter Score (NPS) is a 67 with 77% Promoters, 13% Passives, and 10% Detractors. Net Promoter Score tracks whether Telogis's customers would recommend using the product based on a scale of -100 to 100.
Telogis Overall NPS
| 77% | Promoters |
|---|---|
| 13% | Passives |
| 10% | Detractors |
Telogis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telogis NPS by Usage
Telogis's NPS was rated the highest by customers who have used Telogis's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Telogis Product Quality
3.9/5
Telogis has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Telogis Product Information
Telogis serves markets in the United States, Australia, United Kingdom, Brazil, and Mexico. Telogis supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Telogis’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Import and Export industry rated Telogis's product the highest. Reviewers from the Construction industry rated Telogis the lowest at 3.9.
- Website
- http://www.telogis.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Travel
Languages Supported
English
Product Type
Fleet Management Software
Quick Insights into Telogis Product Quality
Telogis's Product Quality score was rated highest by customers from the Import and Export industry, and rated lowest by customers who have used Telogis's products/services for Less than 1 Year.
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Ranked Telogis Product Quality the Highest
Ranked Telogis Product Quality the Lowest
Telogis Product Quality Score by Usage
Telogis's Product Quality score was rated the highest by customers who have used Telogis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Telogis Product Quality Score by Industry
Telogis's Product Quality score was rated the highest by Import and Export industry customers, and the lowest by Construction industry customers.
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Telogis Pricing
Telogis ROI & Value For Money
4.1/5
Telogis has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Telogis Pricing Plans
Telogis has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Railroad Manufacturing industry.
Who Uses Telogis?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Telogis ROI
Telogis's ROI score was rated highest by customers from the Railroad Manufacturing industry.
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Ranked Telogis ROI the Highest
Telogis ROI Score by Industry
Telogis's ROI score was rated 4.6 stars by Railroad Manufacturing industry customers.
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Telogis Customer Service
3.7/5
Telogis has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Telogis's Customer Service
Address
20 Enterprise, Ste 100, Aliso Viejo, CA
Website
http://www.telogis.com
Phone Number
949-389-5500
Telogis as an Employer
Consumer vs. Employees
Telogis scored a 67 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Telogis would recommend the brand to a friend. ENPS measures how likely Telogis employees would recommend working at Telogis to a friend.
Net Promoter Score
67
NPS Score
| 77% | Promoters |
|---|---|
| 13% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
