-34
NPS
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temasek
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About temasek's Brand
Temasek is a venture capital firm focuses on investments in a broad spectrum of industries.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
temasek NPS
temasek's Net Promoter Score (NPS) is a -34 with 22% Promoters, 22% Passives, and 56% Detractors. Net Promoter Score tracks whether temasek's customers would recommend using the product based on a scale of -100 to 100.
temasek Overall NPS
| 22% | Promoters |
|---|---|
| 22% | Passives |
| 56% | Detractors |
temasek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -50 | Sep 2022 | -50 |
Jan 2023 -51 | Jan 2023 | -51 |
Feb 2023 -29 | Feb 2023 | -29 |
Mar 2023 -37 | Mar 2023 | -37 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2023 -18 | Aug 2023 | -18 |
Sep 2023 -25 | Sep 2023 | -25 |
Oct 2023 -36 | Oct 2023 | -36 |
Dec 2023 -33 | Dec 2023 | -33 |
Sep 2024 -38 | Sep 2024 | -38 |
Dec 2024 -42 | Dec 2024 | -42 |
Jul 2025 -33 | Jul 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
temasek NPS by Gender
temasek's NPS was rated 0 by Female customers on Comparably.
Female
0
temasek's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Male
N/A
temasek's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
temasek NPS by Ethnicity
temasek's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
temasek NPS by Usage
temasek's NPS was rated 0 points by customers who have used temasek's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
temasek Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of temasek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
temasek Customer Loyalty Score by Gender
temasek's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
temasek Customer Loyalty Score by Ethnicity
temasek's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of temasek.
55
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
temasek Customer Loyalty Score by Usage
temasek's Customer Loyalty score was rated 64% by customers who have used temasek's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
temasek Customer Loyalty Score by Industry
temasek's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
temasek Product Quality
3.5/5
temasek has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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temasek Product Information
temasek’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated temasek's product the highest.
- Website
- http://temasek.com.sg/
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into temasek Product Quality
temasek's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked temasek Product Quality the Highest
Ranked temasek Product Quality the Lowest
temasek Product Quality Score by Gender
temasek's Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of temasek.
Female
3.2/5
Male
N/A
temasek Product Quality Score by Ethnicity
temasek's Product Quality score was rated 3.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of temasek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
temasek Product Quality Score by Usage
temasek's Product Quality score was rated 3.6 stars by customers who have used temasek's products/services for 2 to 5 Years.
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temasek Product Quality Score by Industry
temasek's Product Quality score was rated 4 stars by Accounting industry customers.
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temasek Pricing
temasek ROI & Value For Money
3.5/5
temasek has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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temasek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into temasek ROI
temasek's ROI score was rated highest by customers who have used temasek's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked temasek ROI the Highest
Ranked temasek ROI the Lowest
temasek ROI Score by Gender
temasek's ROI score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of temasek.
Female
3.4/5
Male
N/A
temasek ROI Score by Ethnicity
temasek's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of temasek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
temasek ROI Score by Usage
temasek's ROI score was rated 3.9 stars by customers who have used temasek's products/services for 2 to 5 Years.
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temasek ROI Score by Industry
temasek's ROI score was rated 3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
temasek Customer Satisfaction (CSAT)
temasek Customer Satisfaction (CSAT) Score
81 / 100
temasek has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
43%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into temasek Customer Satisfaction
temasek's Customer Satisfaction score was rated highest by customers who have used temasek's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked temasek's Customer Satisfaction.
Ranked temasek Customer Satisfaction the Highest
Ranked temasek Customer Satisfaction the Lowest
temasek Customer Satisfaction Score by Gender
temasek's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of temasek.
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
temasek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
temasek's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of temasek.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
temasek's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of temasek.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
temasek Customer Satisfaction Score by Usage
temasek's Customer Satisfaction score was rated 100 points by customers who have used temasek's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
temasek Customer Satisfaction Score by Industry
temasek's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "temasek Customer Satisfaction Score by Industry",
"text": "temasek's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "temasek's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
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}temasek Customer Service
3.5/5
temasek has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock temasek's overall Customer Service score rated by its users and customers.
About temasek's Customer Service
Website
http://temasek.com.sg/
Quick Insights into temasek Customer Service
temasek's Customer Service score was rated highest by customers who have used temasek's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked temasek's Customer Service score.
Ranked temasek Customer Service the Highest
Ranked temasek Customer Service the Lowest
temasek Customer Service Score by Gender
temasek's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of temasek.
Female
3.2/5
Male
N/A
temasek Customer Service Score by Ethnicity
temasek's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of temasek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
temasek Customer Service Score by Usage
temasek's Customer Service score was rated 4 stars by customers who have used temasek's products/services for 2 to 5 Years.
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temasek Customer Service Score by Industry
temasek's Customer Service score was rated 3.1 stars by Accounting industry customers.
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Consumer vs. Employees
temasek scored a -34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of temasek would recommend the brand to a friend. ENPS measures how likely temasek employees would recommend working at temasek to a friend.
Net Promoter Score
-34
NPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
