35
NPS
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Tenable
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About Tenable's Brand
Tenable® is the Exposure Management company. Approximately 43,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. As the creator of Nessus®, Tenable extended its expertise in vulnerabilities to deliver the world’s first platform to see and secure any digital asset on any computing platform. Tenable customers include approximately 60 percent of the Fortune 500, approximately 40 percent of the Global 2000, and large government agencies. Learn more at tenable.com. Among its major competitors, Tenable is ranked in 2nd place for NPS while CrowdStrike is 1st, and Palo Alto Networks is 3rd.
Brand at a Glance
86%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Tenable Ranking
- #2 / 3 of its competitors
Tenable NPS
Tenable's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Tenable's customers would recommend using the product based on a scale of -100 to 100.
Tenable Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Tenable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -40 | Sep 2020 | -40 |
Dec 2020 -1 | Dec 2020 | -1 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 11 | Aug 2021 | 11 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 9 | Oct 2021 | 9 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 31 | Mar 2022 | 31 |
Apr 2022 34 | Apr 2022 | 34 |
Oct 2022 39 | Oct 2022 | 39 |
May 2023 42 | May 2023 | 42 |
Aug 2023 35 | Aug 2023 | 35 |
How Other Brands Compare
Tenable is ranked second for NPS among its competitors. CrowdStrike and Palo Alto Networks come in first and third.
Tenable |  Palo Alto Networks |  CrowdStrike | |
| Global Ranking | #- | #446 | #972 |
| NPS | 35 | 32 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.32B | $37.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenable NPS by Gender
Tenable's NPS was rated 72 by Male customers on Comparably.
Male
72
Tenable's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
N/A
Tenable's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tenable NPS by Ethnicity
Tenable's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Tenable NPS by Age
Tenable's NPS was rated 50 points by customers ages 31-35 on Comparably.
Tenable NPS vs. Competitors
Compared to its competitors, Tenable's NPS is rated right above Palo Alto Networks, and is preceded by CrowdStrike.
| COMPANY | NPS Score | |
|---|---|---|
| CrowdStrike | 42 |
| Tenable | 35 |
| Palo Alto Networks | 32 |
Tenable Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Tenable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tenable Customer Loyalty Score by Gender
Tenable's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tenable.
Male
87%
Yes
Female
N/A
Yes
Tenable Customer Loyalty Score by Ethnicity
Tenable's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tenable.
70
out of 100
Caucasian
Tenable Customer Loyalty Score by Age
Tenable's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tenable.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Tenable Customer Loyalty vs. Competitors
Compared to its competitors, Tenable's Customer Loyalty score is rated right above Palo Alto Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tenable | 86% |
| Palo Alto Networks | 82% |
| CrowdStrike | 79% |
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Tenable Product Quality
3.6/5
Tenable has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Tenable Product Information
Tenable’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.tenable.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Tenable Product Quality
Tenable's Product Quality score was rated highest by Male customers.
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Ranked Tenable Product Quality the Highest
Tenable Product Quality Score by Gender
Tenable's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Tenable Product Quality Score by Ethnicity
Tenable's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tenable.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable Product Quality Score by Age
Tenable's Product Quality score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tenable.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
Tenable Product Quality vs. Competitors
Compared to its competitors, Tenable's Product Quality score is rated right below Palo Alto Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| CrowdStrike | 4.1/5 |
| Palo Alto Networks | 3.9/5 |
| Tenable | 3.6/5 |
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Tenable Pricing
Tenable ROI & Value For Money
3.4/5
Tenable has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Tenable ROI
Tenable's ROI score was rated highest by Male customers.
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Ranked Tenable ROI the Highest
Tenable ROI Score by Gender
Tenable's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tenable.
Male
4/5
Female
N/A
Tenable ROI Score by Ethnicity
Tenable's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tenable.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable ROI Score by Age
Tenable's ROI score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tenable.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
Tenable Pricing vs. Competitors
Compared to its competitors, Tenable's ROI score is rated right below Palo Alto Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| CrowdStrike | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| Tenable | 3.4/5 |
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Tenable Customer Satisfaction (CSAT)
Tenable Customer Satisfaction (CSAT) Score
80 / 100
Tenable has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tenable Customer Satisfaction
Tenable's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked Tenable Customer Satisfaction the Highest
Tenable Customer Satisfaction Score by Gender
Tenable's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Tenable Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tenable's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tenable.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Tenable Customer Satisfaction Score by Age
Tenable's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tenable.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Tenable Customer Satisfaction vs. Competitors
Compared to its competitors, Tenable's Customer Satisfaction score is rated right above Palo Alto Networks, and is preceded by CrowdStrike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CrowdStrike | 83% |
| Tenable | 80% |
| Palo Alto Networks | 73% |
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Tenable Customer Service
3.3/5
Tenable has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Tenable's Customer Service
Address
6100 Merriweather Drive, 12th Floor, Columbia, MD 21044
Website
https://www.tenable.com
Phone Number
+1 (410) 872-0555
Tenable's Social Links
Quick Insights into Tenable Customer Service
Tenable's Customer Service score was rated highest by Male customers.
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Ranked Tenable Customer Service the Highest
Tenable Customer Service Score by Gender
Tenable's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Tenable Customer Service Score by Ethnicity
Tenable's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tenable.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tenable Customer Service Score by Age
Tenable's Customer Service score was rated 3.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tenable.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
Tenable Customer Service vs. Competitors
Compared to its competitors, Tenable's Customer Service score is rated right below Palo Alto Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| CrowdStrike | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Tenable | 3.3/5 |
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Tenable as an Employer
4.9/5
Tenable has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tenable scored a 35 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenable would recommend the brand to a friend. ENPS measures how likely Tenable employees would recommend working at Tenable to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 77% | Promoters |
|---|---|
| 16% | Passive |
| 7% | Detractors |
