33
NPS
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Brand Page
TenantCloud
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About TenantCloud's Brand
Rental Accounting and Management Made Easy.
Brand at a Glance
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
TenantCloud NPS
TenantCloud's Net Promoter Score (NPS) is a 33 with 62% Promoters, 9% Passives, and 29% Detractors. Net Promoter Score tracks whether TenantCloud's customers would recommend using the product based on a scale of -100 to 100.
TenantCloud Overall NPS
| 62% | Promoters |
|---|---|
| 9% | Passives |
| 29% | Detractors |
TenantCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TenantCloud NPS by Usage
TenantCloud's NPS was rated the highest by customers who have used TenantCloud's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
TenantCloud Product Quality
3.6/5
TenantCloud has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TenantCloud's overall Product Quality score rated by its users and customers.
TenantCloud Product Information
TenantCloud serves markets in the United States. TenantCloud supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
TenantCloud’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.tenantcloud.com/
- Company Size
- 11-50 Employees
Industry
Real Estate
Languages Supported
English
Product Type
Property Management Software
Real Estate Management Software
TenantCloud Pricing
TenantCloud ROI & Value For Money
3.7/5
TenantCloud has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TenantCloud's overall ROI score rated by its users and customers.
TenantCloud Pricing Plans
TenantCloud has a pricing structure that accommodates small and medium businesses.
Who Uses TenantCloud?
Small Businesses
Medium Businesses
TenantCloud Customer Service
3.7/5
TenantCloud has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TenantCloud's overall Customer Service score rated by its users and customers.
About TenantCloud's Customer Service
Address
4301 W William Cannon Dr, Austin, Austin, TX 78749
Website
https://www.tenantcloud.com/
Phone Number
5419533575
Consumer vs. Employees
TenantCloud scored a 33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of TenantCloud would recommend the brand to a friend. ENPS measures how likely TenantCloud employees would recommend working at TenantCloud to a friend.
Net Promoter Score
33
NPS Score
| 62% | Promoters |
|---|---|
| 9% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
