27
NPS
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Tenaris
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About Tenaris' Brand
Tenaris is a manufacturer of steel pipe products for the oil and gas industry.
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Tenaris NPS
Tenaris's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether Tenaris's customers would recommend using the product based on a scale of -100 to 100.
Tenaris Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Tenaris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 40 | Sep 2023 | 40 |
Nov 2023 37 | Nov 2023 | 37 |
Mar 2024 26 | Mar 2024 | 26 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 34 | Sep 2024 | 34 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 25 | Jan 2025 | 25 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 24 | May 2025 | 24 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenaris NPS by Gender
Male customers rated Tenaris's NPS 15 points higher than Female customers.
Male
40
Tenaris's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
25
Tenaris's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Tenaris NPS by Ethnicity
Tenaris's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
African American/Black 67 | African American/Black | 67 |
Tenaris NPS by Age
Tenaris's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Tenaris NPS by Usage
Tenaris's NPS was rated the highest by customers who have used Tenaris's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
Over 10 Years 100 | Over 10 Years | 100 |
Tenaris Customer Reviews
Out of the 4 Tenaris customer reviews 4 were positive and 0 were constructive. Tenaris customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tenaris Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Tenaris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tenaris Customer Loyalty Score by Gender
Male customers rated Tenaris's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Tenaris Customer Loyalty Score by Ethnicity
Tenaris's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tenaris.
85
out of 100
Caucasian
100
out of 100
African American/Black
Tenaris Customer Loyalty Score by Age
Tenaris's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tenaris.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
Tenaris Customer Loyalty Score by Usage
Tenaris's Customer Loyalty score was rated 100% by customers who have used Tenaris's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tenaris Customer Loyalty Score by Industry
Tenaris's Customer Loyalty score was rated 100% by both Energy and Manufacturing and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tenaris Product Quality
4.2/5
Tenaris has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Tenaris Product Information
Tenaris’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Tenaris's product the highest. Reviewers from the Tech industry rated Tenaris the lowest at 4.6.
- Website
- http://www.tenaris.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Tenaris Product Quality
Tenaris's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by Female customers.
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Ranked Tenaris Product Quality the Highest
Ranked Tenaris Product Quality the Lowest
Tenaris Product Quality Score by Gender
Male customers rated Tenaris's Product Quality score 1.1 stars higher than Female customers.
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Male
4.7/5
Female
3.6/5
Tenaris Product Quality Score by Ethnicity
Tenaris's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tenaris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Tenaris Product Quality Score by Age
Tenaris's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tenaris.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 4.3 | 36-40 | 4.3 |
Tenaris Product Quality Score by Usage
Tenaris's Product Quality score was rated the highest by customers who have used Tenaris's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tenaris Product Quality Score by Industry
Tenaris's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Tenaris Pricing
Tenaris ROI & Value For Money
4/5
Tenaris has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Tenaris Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from Tenaris.
Quick Insights into Tenaris ROI
Tenaris's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by Female customers.
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Ranked Tenaris ROI the Highest
Ranked Tenaris ROI the Lowest
Tenaris ROI Score by Gender
Male customers rated Tenaris's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tenaris.
Male
4.5/5
Female
3.7/5
Tenaris ROI Score by Ethnicity
Tenaris's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tenaris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Tenaris ROI Score by Age
Tenaris's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tenaris.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
Tenaris ROI Score by Usage
Tenaris's ROI score was rated the highest by customers who have used Tenaris's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tenaris ROI Score by Industry
Tenaris's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tenaris Customer Satisfaction (CSAT)
Tenaris Customer Satisfaction (CSAT) Score
83 / 100
Tenaris has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
30%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tenaris Customer Satisfaction
Tenaris's Customer Satisfaction score was rated highest by customers who have used Tenaris's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Tenaris Customer Satisfaction the Highest
Ranked Tenaris Customer Satisfaction the Lowest
Tenaris Customer Satisfaction Score by Gender
Female customers rated Tenaris's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tenaris.
90 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tenaris Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tenaris' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tenaris.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Tenaris' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tenaris.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tenaris Customer Satisfaction Score by Age
Tenaris's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tenaris.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 36-40 | 100% |
Tenaris Customer Satisfaction Score by Usage
Tenaris's Customer Satisfaction score was rated the highest by customers who have used Tenaris's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tenaris Customer Satisfaction Score by Industry
Tenaris's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tenaris Customer Satisfaction Score by Industry",
"text": "Tenaris's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Tenaris's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tenaris's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
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}
]
}Tenaris Customer Service
4/5
Tenaris has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Tenaris's Customer Service
Address
Houston, MN
Website
http://www.tenaris.com
Quick Insights into Tenaris Customer Service
Tenaris's Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Tenaris' Customer Service score.
Ranked Tenaris Customer Service the Highest
Ranked Tenaris Customer Service the Lowest
Tenaris Customer Service Score by Gender
Male customers rated Tenaris's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tenaris.
Male
4.2/5
Female
3.7/5
Tenaris Customer Service Score by Ethnicity
Tenaris's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tenaris.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.3 | African American/Black | 4.3 |
Tenaris Customer Service Score by Age
Tenaris's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tenaris.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 4.1 | 36-40 | 4.1 |
Tenaris Customer Service Score by Usage
Tenaris's Customer Service score was rated the highest by customers who have used Tenaris's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tenaris Customer Service Score by Industry
Tenaris's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tenaris as an Employer
2.6/5
Tenaris has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Tenaris scored a 27 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenaris would recommend the brand to a friend. ENPS measures how likely Tenaris employees would recommend working at Tenaris to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
