64
NPS
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Tenaska
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About Tenaska's Brand
Tenaska is one of the largest private, independent energy companies in the United States.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Tenaska NPS
Tenaska's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether Tenaska's customers would recommend using the product based on a scale of -100 to 100.
Tenaska Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
Tenaska NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 66 | Sep 2022 | 66 |
Mar 2023 75 | Mar 2023 | 75 |
Apr 2023 80 | Apr 2023 | 80 |
Jul 2023 66 | Jul 2023 | 66 |
Aug 2023 71 | Aug 2023 | 71 |
Dec 2023 50 | Dec 2023 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Aug 2024 63 | Aug 2024 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenaska Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Tenaska users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tenaska Product Quality
4.1/5
Tenaska has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tenaska's overall Product Quality score rated by its users and customers.
Tenaska Product Information
Tenaska’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.tenaska.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Tenaska Pricing
Tenaska ROI & Value For Money
4.3/5
Tenaska has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Tenaska Customer Satisfaction (CSAT)
Tenaska Customer Satisfaction (CSAT) Score
86 / 100
Tenaska has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tenaska Customer Service
4.4/5
Tenaska has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Tenaska's Customer Service
Address
14302 FNB Parkway, Omaha, NE
Website
http://www.tenaska.com/
Phone Number
(402) 691-9500
Tenaska as an Employer
4.2/5
Tenaska has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tenaska scored a 64 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenaska would recommend the brand to a friend. ENPS measures how likely Tenaska employees would recommend working at Tenaska to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 33% | Promoters |
|---|---|
| 45% | Passive |
| 22% | Detractors |
