-55
NPS
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Tender Greens
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About Tender Greens' Brand
Tender Greens is a fine casual restaurant concept serving farm-to-fork cuisine.
Brand at a Glance
82%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
Tender Greens CMO
Tender Greens NPS
Tender Greens's Net Promoter Score (NPS) is a -55 with 17% Promoters, 11% Passives, and 72% Detractors. Net Promoter Score tracks whether Tender Greens's customers would recommend using the product based on a scale of -100 to 100.
Tender Greens Overall NPS
| 17% | Promoters |
|---|---|
| 11% | Passives |
| 72% | Detractors |
Tender Greens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -75 | Dec 2021 | -75 |
Jan 2022 -77 | Jan 2022 | -77 |
May 2022 -67 | May 2022 | -67 |
Aug 2022 -60 | Aug 2022 | -60 |
Jan 2023 -61 | Jan 2023 | -61 |
Feb 2023 -63 | Feb 2023 | -63 |
Apr 2023 -65 | Apr 2023 | -65 |
Jun 2023 -63 | Jun 2023 | -63 |
Jan 2024 -60 | Jan 2024 | -60 |
Mar 2024 -56 | Mar 2024 | -56 |
Jun 2024 -58 | Jun 2024 | -58 |
Jul 2024 -55 | Jul 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tender Greens NPS by Gender
Female customers rated Tender Greens's NPS 34 points higher than Male customers.
Male
-76
Tender Greens's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-42
Tender Greens's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Tender Greens NPS by Ethnicity
Tender Greens's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -34 | Other | -34 |
Tender Greens NPS by Age
Tender Greens's NPS was rated -34 points by customers ages 46-50 and customers ages 66+ on Comparably.
Tender Greens NPS by Usage
Tender Greens's NPS was rated the highest by customers who have used Tender Greens's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
Tender Greens Customer Reviews
Out of the 3 Tender Greens customer reviews 0 were positive and 3 were constructive. Tender Greens customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Tender Greens Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Tender Greens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tender Greens Customer Loyalty Score by Gender
Female customers rated Tender Greens's Customer Loyalty score 21% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tender Greens.
Male
66%
Yes
Female
87%
Yes
Tender Greens Customer Loyalty Score by Ethnicity
Tender Greens's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tender Greens.
78
out of 100
Caucasian
70
out of 100
Other
Tender Greens Customer Loyalty Score by Age
Tender Greens's Customer Loyalty score was rated 70% by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tender Greens.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
66+ 70% | 66+ | 70% |
Tender Greens Customer Loyalty Score by Usage
Tender Greens's Customer Loyalty score was rated the highest by customers who have used Tender Greens's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tender Greens Product Quality
2.4/5
Tender Greens has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Tender Greens Product Information
Tender Greens’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.tendergreens.com/
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Tender Greens Product Quality
Tender Greens's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used Tender Greens's products/services for 2 to 5 Years.
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Ranked Tender Greens Product Quality the Highest
Ranked Tender Greens Product Quality the Lowest
Tender Greens Product Quality Score by Gender
Male customers rated Tender Greens's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tender Greens.
Male
2/5
Female
1.6/5
Tender Greens Product Quality Score by Ethnicity
Tender Greens's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tender Greens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 1.6 | Other | 1.6 |
Tender Greens Product Quality Score by Age
Tender Greens's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tender Greens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
66+ 3.8 | 66+ | 3.8 |
Tender Greens Product Quality Score by Usage
Tender Greens's Product Quality score was rated the highest by customers who have used Tender Greens's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tender Greens Pricing
Tender Greens ROI & Value For Money
2.6/5
Tender Greens has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Tender Greens ROI
Tender Greens's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Tender Greens's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Tender Greens' ROI score.
Ranked Tender Greens ROI the Highest
Ranked Tender Greens ROI the Lowest
Tender Greens ROI Score by Gender
Female customers rated Tender Greens's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tender Greens.
Male
2.2/5
Female
2.5/5
Tender Greens ROI Score by Ethnicity
Tender Greens's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tender Greens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.6 | Other | 1.6 |
Tender Greens ROI Score by Age
Tender Greens's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tender Greens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
66+ 3.6 | 66+ | 3.6 |
Tender Greens ROI Score by Usage
Tender Greens's ROI score was rated the highest by customers who have used Tender Greens's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tender Greens Customer Satisfaction (CSAT)
Tender Greens Customer Satisfaction (CSAT) Score
41 / 100
Tender Greens has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tender Greens Customer Satisfaction
Tender Greens's Customer Satisfaction score was rated highest by customers who have used Tender Greens's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tender Greens' Customer Satisfaction.
Ranked Tender Greens Customer Satisfaction the Highest
Ranked Tender Greens Customer Satisfaction the Lowest
Tender Greens Customer Satisfaction Score by Gender
Female customers rated Tender Greens's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tender Greens.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Tender Greens Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tender Greens' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tender Greens.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
Tender Greens' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tender Greens.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Tender Greens Customer Satisfaction Score by Usage
Tender Greens's Customer Satisfaction score was rated the highest by customers who have used Tender Greens's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tender Greens Customer Service
2.2/5
Tender Greens has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Tender Greens's Customer Service
Address
Los Angeles, CA 90017
Website
http://www.tendergreens.com/
Phone Number
3109541415
Quick Insights into Tender Greens Customer Service
Tender Greens's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tender Greens' Customer Service score.
Ranked Tender Greens Customer Service the Highest
Ranked Tender Greens Customer Service the Lowest
Tender Greens Customer Service Score by Gender
Female customers rated Tender Greens's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tender Greens.
Male
1.5/5
Female
1.9/5
Tender Greens Customer Service Score by Ethnicity
Tender Greens's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tender Greens.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
Tender Greens Customer Service Score by Age
Tender Greens's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tender Greens.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
66+ 2.3 | 66+ | 2.3 |
Tender Greens Customer Service Score by Usage
Tender Greens's Customer Service score was rated the highest by customers who have used Tender Greens's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tender Greens as an Employer
2.5/5
Tender Greens has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Tender Greens scored a -55 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Tender Greens would recommend the brand to a friend. ENPS measures how likely Tender Greens employees would recommend working at Tender Greens to a friend.
Net Promoter Score
-55
NPS Score
| 17% | Promoters |
|---|---|
| 11% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 28% | Promoters |
|---|---|
| 9% | Passive |
| 63% | Detractors |
