-100
NPS
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Teneo
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About Teneo's Brand
Teneo is a global advisory firm founded in 2011 by Declan Kelly, Doug Band and Paul Keary
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
2.5/5
Customer Service
Teneo NPS
Teneo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Teneo's customers would recommend using the product based on a scale of -100 to 100.
Teneo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Teneo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teneo Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Teneo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teneo Product Quality
4.5/5
Teneo has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teneo's overall Product Quality score rated by its users and customers.
Teneo Product Information
Teneo’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.teneo.com/
Industry
Tech
Consumer Services
Media
Small Business Services
Sports & Entertainment
Teneo Pricing
Teneo ROI & Value For Money
4/5
Teneo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Teneo's overall ROI score rated by its users and customers.
Teneo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teneo Customer Service
2.5/5
Teneo has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Teneo's Customer Service
Address
601 Lexington Ave, 45th Floor, New York City, NY 10022
Website
http://www.teneo.com/
Teneo as an Employer
3.4/5
Teneo has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Teneo scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Teneo would recommend the brand to a friend. ENPS measures how likely Teneo employees would recommend working at Teneo to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
