60
NPS
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Tennant
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About Tennant's Brand
"Tennant engages in designing, manufacturing, and marketing cleaning solutions."
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Tennant NPS
Tennant's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Tennant's customers would recommend using the product based on a scale of -100 to 100.
Tennant Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Tennant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2024 50 | Oct 2024 | 50 |
Jan 2026 60 | Jan 2026 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tennant Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tennant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tennant Product Quality
4/5
Tennant has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Tennant Product Information
Tennant’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tennantco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Tennant Pricing
Tennant ROI & Value For Money
3.9/5
Tennant has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Tennant Customer Satisfaction (CSAT)
Tennant Customer Satisfaction (CSAT) Score
100 / 100
Tennant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tennant Customer Service
3.9/5
Tennant has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tennant's Customer Service
Address
Minneapolis, MN
Website
http://www.tennantco.com/
Tennant as an Employer
2.8/5
Tennant has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Tennant scored a 60 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Tennant would recommend the brand to a friend. ENPS measures how likely Tennant employees would recommend working at Tennant to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
