43
NPS
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Tennessee Valley Authority
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About Tennessee Valley Authority's Brand
Tennessee Valley Authority is a corporate agency that provides electricity for business customers.
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Tennessee Valley Authority NPS
Tennessee Valley Authority's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Tennessee Valley Authority's customers would recommend using the product based on a scale of -100 to 100.
Tennessee Valley Authority Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Tennessee Valley Authority NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
May 2023 60 | May 2023 | 60 |
Sep 2023 66 | Sep 2023 | 66 |
Nov 2023 71 | Nov 2023 | 71 |
Jan 2024 75 | Jan 2024 | 75 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 50 | Apr 2024 | 50 |
Sep 2024 36 | Sep 2024 | 36 |
Nov 2024 34 | Nov 2024 | 34 |
Jan 2026 37 | Jan 2026 | 37 |
Mar 2026 43 | Mar 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tennessee Valley Authority NPS by Gender
Tennessee Valley Authority's NPS was rated 34 by Male customers on Comparably.
Male
34
Tennessee Valley Authority's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Tennessee Valley Authority's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tennessee Valley Authority NPS by Ethnicity
Tennessee Valley Authority's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Tennessee Valley Authority NPS by Age
Tennessee Valley Authority's NPS was rated 34 points by customers ages 56-60 on Comparably.
Tennessee Valley Authority NPS by Usage
Tennessee Valley Authority's NPS was rated 34 points by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Tennessee Valley Authority Customer Reviews
Out of the 2 Tennessee Valley Authority customer reviews 1 was positive and 1 was constructive. Tennessee Valley Authority customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tennessee Valley Authority Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Tennessee Valley Authority users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tennessee Valley Authority Customer Loyalty Score by Gender
Tennessee Valley Authority's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tennessee Valley Authority.
Male
70%
Yes
Female
N/A
Yes
Tennessee Valley Authority Customer Loyalty Score by Ethnicity
Tennessee Valley Authority's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tennessee Valley Authority.
100
out of 100
Caucasian
Tennessee Valley Authority Customer Loyalty Score by Age
Tennessee Valley Authority's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tennessee Valley Authority.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Tennessee Valley Authority Customer Loyalty Score by Usage
Tennessee Valley Authority's Customer Loyalty score was rated 100% by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tennessee Valley Authority Product Quality
3.8/5
Tennessee Valley Authority has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tennessee Valley Authority Product Information
Tennessee Valley Authority’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://tva.gov
- Company Size
- 10,000+ Employees
Quick Insights into Tennessee Valley Authority Product Quality
Tennessee Valley Authority's Product Quality score was rated highest by customers ages 56-60.
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Ranked Tennessee Valley Authority Product Quality the Highest
Tennessee Valley Authority Product Quality Score by Gender
Tennessee Valley Authority's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tennessee Valley Authority.
Male
3.1/5
Female
N/A
Tennessee Valley Authority Product Quality Score by Ethnicity
Tennessee Valley Authority's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tennessee Valley Authority.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tennessee Valley Authority Product Quality Score by Age
Tennessee Valley Authority's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tennessee Valley Authority.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Tennessee Valley Authority Product Quality Score by Usage
Tennessee Valley Authority's Product Quality score was rated 3.5 stars by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tennessee Valley Authority Pricing
Tennessee Valley Authority ROI & Value For Money
3.9/5
Tennessee Valley Authority has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Tennessee Valley Authority ROI
Tennessee Valley Authority's ROI score was rated highest by customers ages 56-60.
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Ranked Tennessee Valley Authority ROI the Highest
Tennessee Valley Authority ROI Score by Gender
Tennessee Valley Authority's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tennessee Valley Authority.
Male
3/5
Female
N/A
Tennessee Valley Authority ROI Score by Ethnicity
Tennessee Valley Authority's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tennessee Valley Authority.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Tennessee Valley Authority ROI Score by Age
Tennessee Valley Authority's ROI score was rated 3.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tennessee Valley Authority.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
Tennessee Valley Authority ROI Score by Usage
Tennessee Valley Authority's ROI score was rated 3.1 stars by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tennessee Valley Authority Customer Satisfaction (CSAT)
Tennessee Valley Authority Customer Satisfaction (CSAT) Score
84 / 100
Tennessee Valley Authority has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tennessee Valley Authority Customer Satisfaction
Tennessee Valley Authority's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked Tennessee Valley Authority Customer Satisfaction the Highest
Tennessee Valley Authority Customer Satisfaction Score by Gender
Tennessee Valley Authority's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tennessee Valley Authority.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Tennessee Valley Authority Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tennessee Valley Authority's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tennessee Valley Authority.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Tennessee Valley Authority Customer Satisfaction Score by Age
Tennessee Valley Authority's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tennessee Valley Authority.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Tennessee Valley Authority Customer Satisfaction Score by Usage
Tennessee Valley Authority's Customer Satisfaction score was rated 67 points by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tennessee Valley Authority Customer Service
3.8/5
Tennessee Valley Authority has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tennessee Valley Authority's Customer Service
Address
400 West Summit Hill Drive , Knoxville, TN
Website
http://tva.gov
Phone Number
(865) 632-2101
Quick Insights into Tennessee Valley Authority Customer Service
Tennessee Valley Authority's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Tennessee Valley Authority's Customer Service score.
Ranked Tennessee Valley Authority Customer Service the Highest
Tennessee Valley Authority Customer Service Score by Gender
Tennessee Valley Authority's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tennessee Valley Authority.
Male
3.1/5
Female
N/A
Tennessee Valley Authority Customer Service Score by Ethnicity
Tennessee Valley Authority's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tennessee Valley Authority.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Tennessee Valley Authority Customer Service Score by Age
Tennessee Valley Authority's Customer Service score was rated 3.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tennessee Valley Authority.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.3 | 56-60 | 3.3 |
Tennessee Valley Authority Customer Service Score by Usage
Tennessee Valley Authority's Customer Service score was rated 3.3 stars by customers who have used Tennessee Valley Authority's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tennessee Valley Authority as an Employer
3.8/5
Tennessee Valley Authority has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tennessee Valley Authority scored a 43 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Tennessee Valley Authority would recommend the brand to a friend. ENPS measures how likely Tennessee Valley Authority employees would recommend working at Tennessee Valley Authority to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 47% | Promoters |
|---|---|
| 32% | Passive |
| 21% | Detractors |
