39
NPS
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Tennessee Valley Authority
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About Tennessee Valley Authority's Brand
Tennessee Valley Authority is a corporate agency that provides electricity for business customers.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Tennessee Valley Authority NPS
Tennessee Valley Authority's Net Promoter Score (NPS) is a 39 with 54% Promoters, 31% Passives, and 15% Detractors. Net Promoter Score tracks whether Tennessee Valley Authority's customers would recommend using the product based on a scale of -100 to 100.
Tennessee Valley Authority Overall NPS
| 54% | Promoters |
|---|---|
| 31% | Passives |
| 15% | Detractors |
Tennessee Valley Authority NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
May 2023 60 | May 2023 | 60 |
Sep 2023 66 | Sep 2023 | 66 |
Nov 2023 71 | Nov 2023 | 71 |
Jan 2024 75 | Jan 2024 | 75 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 50 | Apr 2024 | 50 |
Sep 2024 36 | Sep 2024 | 36 |
Nov 2024 34 | Nov 2024 | 34 |
Jan 2026 37 | Jan 2026 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tennessee Valley Authority Customer Reviews
Out of the 2 Tennessee Valley Authority customer reviews 1 was positive and 1 was constructive. Tennessee Valley Authority customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tennessee Valley Authority Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Tennessee Valley Authority users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tennessee Valley Authority Product Quality
3.8/5
Tennessee Valley Authority has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tennessee Valley Authority Product Information
Tennessee Valley Authority’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://tva.gov
- Company Size
- 10,000+ Employees
Tennessee Valley Authority Pricing
Tennessee Valley Authority ROI & Value For Money
3.9/5
Tennessee Valley Authority has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Tennessee Valley Authority Customer Satisfaction (CSAT)
Tennessee Valley Authority Customer Satisfaction (CSAT) Score
82 / 100
Tennessee Valley Authority has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tennessee Valley Authority Customer Service
3.9/5
Tennessee Valley Authority has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tennessee Valley Authority's Customer Service
Address
400 West Summit Hill Drive , Knoxville, TN
Website
http://tva.gov
Phone Number
(865) 632-2101
Tennessee Valley Authority as an Employer
4.1/5
Tennessee Valley Authority has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tennessee Valley Authority scored a 39 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tennessee Valley Authority would recommend the brand to a friend. ENPS measures how likely Tennessee Valley Authority employees would recommend working at Tennessee Valley Authority to a friend.
Net Promoter Score
39
NPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
