42
NPS
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Brand Page
Tenrox
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About Tenrox's Brand
Upland Software is a cloud provider of enterprise work management software such as Tenrox.
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Tenrox NPS
Tenrox's Net Promoter Score (NPS) is a 42 with 68% Promoters, 6% Passives, and 26% Detractors. Net Promoter Score tracks whether Tenrox's customers would recommend using the product based on a scale of -100 to 100.
Tenrox Overall NPS
| 68% | Promoters |
|---|---|
| 6% | Passives |
| 26% | Detractors |
Tenrox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenrox NPS by Usage
Tenrox's NPS was rated -32 points by customers who have used Tenrox's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -32 | 5 to 10 Years | -32 |
Tenrox Product Quality
4.1/5
Tenrox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Tenrox Product Information
Tenrox serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, Latin America, Germany, and Brazil. Tenrox supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Tenrox’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.tenrox.com
Industry
Tech
SaaS
Languages Supported
English
French
Tenrox Pricing
Tenrox ROI & Value For Money
3.8/5
Tenrox has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tenrox Pricing Plans
Tenrox has a pricing structure that accommodates medium and large businesses.
Who Uses Tenrox?
Medium Businesses
Large Enterprises
Tenrox Customer Service
3.7/5
Tenrox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Tenrox's Customer Service
Address
401 Congress Avenue, Suite 2950, Austin, TX
Website
http://www.tenrox.com
Tenrox as an Employer
3.2/5
Tenrox has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tenrox scored a 42 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenrox would recommend the brand to a friend. ENPS measures how likely Tenrox employees would recommend working at Tenrox to a friend.
Net Promoter Score
42
NPS Score
| 68% | Promoters |
|---|---|
| 6% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
