36
NPS
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Teradyne
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About Teradyne's Brand
Teradyne (NYSE:TER) is the leading supplier of Automatic Test Equipment used to test complex electronics used in consumer electronics.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Teradyne NPS
Teradyne's Net Promoter Score (NPS) is a 36 with 60% Promoters, 16% Passives, and 24% Detractors. Net Promoter Score tracks whether Teradyne's customers would recommend using the product based on a scale of -100 to 100.
Teradyne Overall NPS
| 60% | Promoters |
|---|---|
| 16% | Passives |
| 24% | Detractors |
Teradyne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 38 | Mar 2022 | 38 |
Apr 2022 46 | Apr 2022 | 46 |
May 2022 49 | May 2022 | 49 |
Jun 2022 46 | Jun 2022 | 46 |
Mar 2023 49 | Mar 2023 | 49 |
Oct 2023 42 | Oct 2023 | 42 |
Feb 2024 45 | Feb 2024 | 45 |
Mar 2024 37 | Mar 2024 | 37 |
Aug 2024 32 | Aug 2024 | 32 |
Jun 2025 34 | Jun 2025 | 34 |
Aug 2025 33 | Aug 2025 | 33 |
Dec 2025 36 | Dec 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teradyne Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Teradyne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teradyne Product Quality
4/5
Teradyne has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Teradyne's overall Product Quality score rated by its users and customers.
Teradyne Product Information
Teradyne’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.teradyne.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Teradyne Pricing
Teradyne ROI & Value For Money
4.1/5
Teradyne has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Teradyne Customer Satisfaction (CSAT)
Teradyne Customer Satisfaction (CSAT) Score
79 / 100
Teradyne has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teradyne Customer Service
4.2/5
Teradyne has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Teradyne's Customer Service
Address
North Reading, MA
Website
http://www.teradyne.com
Phone Number
1(978) 370-2700
Teradyne as an Employer
4.5/5
Teradyne has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Teradyne scored a 36 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Teradyne would recommend the brand to a friend. ENPS measures how likely Teradyne employees would recommend working at Teradyne to a friend.
Net Promoter Score
36
NPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
