0
NPS
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Brand Page
Terakeet
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About Terakeet's Brand
Terakeet controls online reputation and visibility for global brands across traditional and AI-powered search.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Terakeet NPS
Terakeet's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Terakeet's customers would recommend using the product based on a scale of -100 to 100.
Terakeet Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Terakeet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terakeet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Terakeet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terakeet Product Quality
3.2/5
Terakeet has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Terakeet's overall Product Quality score rated by its users and customers.
Terakeet Product Information
Terakeet’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.terakeet.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Terakeet Pricing
Terakeet ROI & Value For Money
1.5/5
Terakeet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Terakeet's overall ROI score rated by its users and customers.
Terakeet Customer Satisfaction (CSAT)
Terakeet Customer Satisfaction (CSAT) Score
50 / 100
Terakeet has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terakeet Customer Service
1.5/5
Terakeet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Terakeet's overall Customer Service score rated by its users and customers.
About Terakeet's Customer Service
Address
333 W Washington St., Syracuse, NY 13204
Website
https://www.terakeet.com
Phone Number
(800) 655-2724
Terakeet's Social Links
Terakeet as an Employer
3.3/5
Terakeet has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Terakeet scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Terakeet would recommend the brand to a friend. ENPS measures how likely Terakeet employees would recommend working at Terakeet to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
