66
NPS
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Brand Page
Teramind
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About Teramind's Brand
Workforce Monitoring & Insider Threat Prevention
Brand at a Glance
4.5/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Teramind NPS
Teramind's Net Promoter Score (NPS) is a 66 with 79% Promoters, 8% Passives, and 13% Detractors. Net Promoter Score tracks whether Teramind's customers would recommend using the product based on a scale of -100 to 100.
Teramind Overall NPS
| 79% | Promoters |
|---|---|
| 8% | Passives |
| 13% | Detractors |
Teramind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teramind NPS by Usage
Teramind's NPS was rated 65 points by customers who have used Teramind's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 65 | Less than 1 Year | 65 |
Teramind Product Quality
4.5/5
Teramind has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Teramind Product Information
Teramind serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Teramind supports Web devices and offers products for small, medium, and large sized businesses.
Teramind’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.teramind.co
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Portuguese
Spanish
Japanese
Turkish
Korean
Russian
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Data Protection Software
Employee Monitoring Software
Teramind Pricing
Teramind ROI & Value For Money
4.1/5
Teramind has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Teramind Pricing Plans
Teramind has a pricing structure that accommodates small, medium, and large businesses. Starting from $27/month, Teramind uses a subscription model.
Who Uses Teramind?
Small Businesses
Medium Businesses
Large Enterprises
Teramind Customer Service
5/5
Teramind has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Teramind's Customer Service
Address
37-24 24th Street, New York City, NY
Website
http://www.teramind.co
Phone Number
1(212) 603-9617
