0
NPS
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Terex Corporation
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About Terex Corporation's Brand
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Terex Corporation NPS
Terex Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Terex Corporation's customers would recommend using the product based on a scale of -100 to 100.
Terex Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Terex Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 40 | Feb 2022 | 40 |
Jun 2022 34 | Jun 2022 | 34 |
Oct 2022 13 | Oct 2022 | 13 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -9 | Apr 2023 | -9 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2024 6 | Jun 2024 | 6 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terex Corporation NPS by Gender
Terex Corporation's NPS was rated 60 by Male customers on Comparably.
Male
60
Terex Corporation's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
Terex Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Terex Corporation NPS by Ethnicity
Terex Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Terex Corporation NPS by Usage
Terex Corporation's NPS was rated 0 points by customers who have used Terex Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Terex Corporation Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Terex Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Terex Corporation Customer Loyalty Score by Gender
Terex Corporation's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Terex Corporation Customer Loyalty Score by Ethnicity
Terex Corporation's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Terex Corporation.
78
out of 100
Caucasian
Terex Corporation Customer Loyalty Score by Usage
Terex Corporation's Customer Loyalty score was rated 70% by customers who have used Terex Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Terex Corporation Product Quality
3/5
Terex Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Terex Corporation Product Information
Terex Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.terex.com
- Company Size
- 10,000+ Employees
Quick Insights into Terex Corporation Product Quality
Terex Corporation's Product Quality score was rated highest by Male customers.
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Ranked Terex Corporation Product Quality the Highest
Terex Corporation Product Quality Score by Gender
Terex Corporation's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Terex Corporation Product Quality Score by Ethnicity
Terex Corporation's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Terex Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Terex Corporation Product Quality Score by Usage
Terex Corporation's Product Quality score was rated 2.8 stars by customers who have used Terex Corporation's products/services for Less than 1 Year.
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Terex Corporation Pricing
Terex Corporation ROI & Value For Money
3.3/5
Terex Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Terex Corporation ROI
Terex Corporation's ROI score was rated highest by Male customers.
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Ranked Terex Corporation ROI the Highest
Terex Corporation ROI Score by Gender
Terex Corporation's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Terex Corporation ROI Score by Ethnicity
Terex Corporation's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Terex Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Terex Corporation ROI Score by Usage
Terex Corporation's ROI score was rated 3 stars by customers who have used Terex Corporation's products/services for Less than 1 Year.
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Terex Corporation Customer Satisfaction (CSAT)
Terex Corporation Customer Satisfaction (CSAT) Score
59 / 100
Terex Corporation has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
34%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Terex Corporation Customer Satisfaction
Terex Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Terex Corporation Customer Satisfaction the Highest
Terex Corporation Customer Satisfaction Score by Gender
Terex Corporation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Terex Corporation.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Terex Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Terex Corporation's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Terex Corporation Customer Satisfaction Score by Usage
Terex Corporation's Customer Satisfaction score was rated 67 points by customers who have used Terex Corporation's products/services for Less than 1 Year.
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Terex Corporation Customer Service
3.3/5
Terex Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Terex Corporation's Customer Service
Address
6464 185th Ave. NE, Westport, CT 98052
Website
http://www.terex.com
Phone Number
425-881-1800
Quick Insights into Terex Corporation Customer Service
Terex Corporation's Customer Service score was rated highest by Male customers.
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Ranked Terex Corporation Customer Service the Highest
Terex Corporation Customer Service Score by Gender
Terex Corporation's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Terex Corporation Customer Service Score by Ethnicity
Terex Corporation's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Terex Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Terex Corporation Customer Service Score by Usage
Terex Corporation's Customer Service score was rated 3 stars by customers who have used Terex Corporation's products/services for Less than 1 Year.
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Terex Corporation as an Employer
2.4/5
Terex Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Terex Corporation scored a 0 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Terex Corporation would recommend the brand to a friend. ENPS measures how likely Terex Corporation employees would recommend working at Terex Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
