0
NPS
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TERiX Computer Service
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About TERiX Computer Service's Brand
Independent data center hardware support
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TERiX Computer Service NPS
TERiX Computer Service's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether TERiX Computer Service's customers would recommend using the product based on a scale of -100 to 100.
TERiX Computer Service Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
TERiX Computer Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TERiX Computer Service Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TERiX Computer Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TERiX Computer Service Product Quality
5/5
TERiX Computer Service has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TERiX Computer Service's overall Product Quality score rated by its users and customers.
TERiX Computer Service Product Information
TERiX Computer Service’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.terix.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
TERiX Computer Service Pricing
TERiX Computer Service ROI & Value For Money
5/5
TERiX Computer Service has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TERiX Computer Service Customer Satisfaction (CSAT)
TERiX Computer Service Customer Satisfaction (CSAT) Score
100 / 100
TERiX Computer Service has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TERiX Computer Service Customer Service
5/5
TERiX Computer Service has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TERiX Computer Service's Customer Service
Address
388 Oakmead Parkway, Sunnyvale, CA
Website
http://www.terix.com
Phone Number
6147179289
Consumer vs. Employees
TERiX Computer Service scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of TERiX Computer Service would recommend the brand to a friend. ENPS measures how likely TERiX Computer Service employees would recommend working at TERiX Computer Service to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
