Terminix NPS & Customer Reviews

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Terminix

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Terminix

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About Terminix's Brand

Terminix protects homes like yours for more than 85 years.

Brand at a Glance

69%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Terminix CMO

Alex Ho

Terminix NPS

Terminix's Net Promoter Score (NPS) is a -71 with 13% Promoters, 3% Passives, and 84% Detractors. Net Promoter Score tracks whether Terminix's customers would recommend using the product based on a scale of -100 to 100.

Terminix Overall NPS

-71

NPS

13%	Promoters
3%	Passives
84%	Detractors

Terminix NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -69	Feb 2025	-69
Mar 2025 -69	Mar 2025	-69
Apr 2025 -68	Apr 2025	-68
May 2025 -70	May 2025	-70
Jun 2025 -70	Jun 2025	-70
Jul 2025 -71	Jul 2025	-71
Aug 2025 -71	Aug 2025	-71
Sep 2025 -71	Sep 2025	-71
Oct 2025 -71	Oct 2025	-71
Nov 2025 -71	Nov 2025	-71
Dec 2025 -71	Dec 2025	-71
Jan 2026 -71	Jan 2026	-71

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Terminix NPS by Gender

Male customers rated Terminix's NPS 14 points higher than Female customers.

Male

-73

Terminix's NPS was rated -73 by Male customers on Comparably.

13%

Promoters

Passives

86%

Detractors

Female

-87

Terminix's NPS was rated -87 by Female customers on Comparably.

Promoters

Passives

93%

Detractors

Terminix NPS by Ethnicity

Terminix's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -80	Caucasian	-80
Hispanic or Latino -80	Hispanic or Latino	-80
African American/Black -70	African American/Black	-70
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Other -87	Other	-87

Terminix NPS by Age

Terminix's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

26-30

100%

31-35

16%

17%

67%

36-40

100%

41-45

23%

69%

46-50

100%

51-55

25%

75%

56-60

91%

61-65

96%

66+

93%

Terminix NPS by Usage

Terminix's NPS was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -86	Less than 1 Year	-86
1 to 2 Years -50	1 to 2 Years	-50
2 to 5 Years -90	2 to 5 Years	-90
5 to 10 Years -76	5 to 10 Years	-76
Over 10 Years -86	Over 10 Years	-86

Terminix Customer Reviews

Out of the 55 Terminix customer reviews 5 were positive and 50 were constructive. Terminix customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Terminix Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Terminix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Terminix Customer Loyalty Score by Gender

Female customers rated Terminix's Customer Loyalty score 2% higher than Male customers.

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Male

71%

Yes

Female

73%

Yes

Terminix Customer Loyalty Score by Ethnicity

Terminix's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Terminix Customer Loyalty Score by Age

Terminix's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 40%	26-30	40%
31-35 40%	31-35	40%
36-40 40%	36-40	40%
41-45 72%	41-45	72%
46-50 64%	46-50	64%
51-55 76%	51-55	76%
56-60 75%	56-60	75%
61-65 83%	61-65	83%
66+ 72%	66+	72%

Terminix Customer Loyalty Score by Usage

Terminix's Customer Loyalty score was rated the highest by customers who have used Terminix's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	72%
2 to 5 Years	76%
5 to 10 Years	81%
Over 10 Years	84%

Terminix Customer Loyalty Score by Industry

Terminix's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consumer Goods industry customers.

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Tech	70%
Accounting	59%
Aerospace and Aviation	40%
Arts and Entertainment	70%
Banking and Financial Services	74%
Business and Consumer Services	100%
Construction	85%
Consulting	70%
Consumer Goods	10%
Consumer Services	70%
Education	70%
Facilities Services	70%
Healthcare, Hospitals and Medicine	72%
Hospitality	82%
Insurance	100%
Legal	84%
Marketing, Advertising and Research	100%
Professional Services	82%
Real Estate	70%
Retail	70%
Telecommunications	55%

Terminix Product Quality

1.5/5

Terminix has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Terminix Product Information

Terminix’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Facilities Services industry rated Terminix's product the highest. Reviewers from the Tech industry rated Terminix the lowest at 1.5.

Website: http://www.terminix.com/

Company Size: 5,001-10,000 Employees

Industry

Consumer Services

Quick Insights into Terminix Product Quality

Terminix's Product Quality score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Terminix Product Quality the Highest

Facilities Services	3.5
31-35	2
1 to 2 Years	1.7

Ranked Terminix Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Terminix Product Quality Score by Gender

Male customers rated Terminix's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Terminix Product Quality Score by Ethnicity

Terminix's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Terminix Product Quality Score by Age

Terminix's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 2	31-35	2
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Terminix Product Quality Score by Usage

Terminix's Product Quality score was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.7
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.5

Terminix Product Quality Score by Industry

Terminix's Product Quality score was rated the highest by Facilities Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.6
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Facilities Services	3.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.8
Legal	1.5
Marketing, Advertising and Research	2
Professional Services	1.5
Real Estate	1.5
Retail	2.6
Telecommunications	1.5

Terminix Pricing

Terminix ROI & Value For Money

1.5/5

Terminix has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Terminix Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Accounting industry think that they had the lowest ROI from Terminix.

Quick Insights into Terminix ROI

Terminix's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Terminix ROI the Highest

Insurance	2.8
41-45	1.9
1 to 2 Years	1.5

Ranked Terminix ROI the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Terminix ROI Score by Gender

Terminix's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Terminix ROI Score by Ethnicity

Terminix's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Terminix ROI Score by Age

Terminix's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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Summary	Age	Score
26-30 1.8	26-30	1.8
31-35 1.8	31-35	1.8
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Terminix ROI Score by Usage

Terminix's ROI score was rated 1.5 stars by customers who have used Terminix's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Terminix ROI Score by Industry

Terminix's ROI score was rated the highest by Insurance industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Construction	1.6
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Facilities Services	2
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	2.8
Legal	1.5
Marketing, Advertising and Research	1.8
Professional Services	1.5
Real Estate	1.5
Retail	2.6
Telecommunications	1.5

Terminix Customer Satisfaction (CSAT)

Terminix Customer Satisfaction (CSAT) Score

16 / 100

Terminix has an overall Customer Satisfaction score of 16 rated by its users and customers.

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Very Satisfied	12%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	9%
Very Dissatisfied	71%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Terminix Customer Satisfaction

Terminix's Customer Satisfaction score was rated highest by customers who have used Terminix's products/services for 1 to 2 Years, and rated lowest by customers from the Real Estate industry.

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Ranked Terminix Customer Satisfaction the Highest

1 to 2 Years	35%
41-45	33%
Construction	33%

Ranked Terminix Customer Satisfaction the Lowest

36-40	0%
Asian or Pacific Islander	0%
Real Estate	0%

Terminix Customer Satisfaction Score by Gender

Male customers rated Terminix's Customer Satisfaction score 9 points higher than Female customers.

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17 / 100

Male

	Very Satisfied	16%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	6%
	Very Dissatisfied	70%

8 / 100

Female

	Very Satisfied	7%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	85%

Terminix Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Terminix's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	75%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Hispanic or Latino

Terminix's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.

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20 / 100

Very Satisfied	10%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	70%

Very Satisfied

10%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

70%

CSAT according to African American/Black

Terminix's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	80%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

CSAT according to Asian or Pacific Islander

Terminix's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Terminix's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.

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14 / 100

Very Satisfied	11%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	83%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

Terminix Customer Satisfaction Score by Age

Terminix's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

31-35

20%

36-40

41-45

33%

46-50

20%

51-55

27%

56-60

16%

61-65

66+

Terminix Customer Satisfaction Score by Usage

Terminix's Customer Satisfaction score was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	9
1 to 2 Years	35
2 to 5 Years	5
5 to 10 Years	16
Over 10 Years	9

Terminix Customer Satisfaction Score by Industry

Terminix's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.

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			"groupId": 515,
			"score": 10,
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			"groupId": 518,
			"score": 33,
			"stars": 0,
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			"groupId": 522,
			"score": 0,
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			"score": 0,
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			"scoreClassName": "",
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		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
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		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
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			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Terminix's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Terminix's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		}
	]
}

Tech	15
Accounting	9
Arts and Entertainment	20
Banking and Financial Services	14
Business and Consumer Services	25
Construction	33
Consulting	0
Consumer Goods	0
Consumer Services	0
Education	10
Facilities Services	33
Healthcare, Hospitals and Medicine	0
Hospitality	0
Insurance	0
Legal	0
Marketing, Advertising and Research	33
Professional Services	10
Real Estate	0
Retail	33
Telecommunications	25

Terminix Customer Service

1.5/5

Terminix has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Terminix's Customer Service

Address

Memphis, TN

Website

http://www.terminix.com/

Phone Number

4043136236

Quick Insights into Terminix Customer Service

Terminix's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Terminix Customer Service the Highest

Insurance	2.8
31-35	2.1
1 to 2 Years	1.7

Ranked Terminix Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

Terminix Customer Service Score by Gender

Terminix's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Terminix Customer Service Score by Ethnicity

Terminix's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Terminix Customer Service Score by Age

Terminix's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
26-30 1.6	26-30	1.6
31-35 2.1	31-35	2.1
36-40 1.5	36-40	1.5
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Terminix Customer Service Score by Usage

Terminix's Customer Service score was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.7
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Terminix Customer Service Score by Industry

Terminix's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2
Arts and Entertainment	1.6
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.6
Consulting	1.5
Consumer Goods	1.5
Consumer Services	2
Education	1.5
Facilities Services	2
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	2.8
Legal	1.5
Marketing, Advertising and Research	2
Professional Services	1.5
Real Estate	1.5
Retail	2
Telecommunications	1.5

Terminix as an Employer

2.7/5

Terminix has a 2.7/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Terminix

Rob Gillette

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Terminix scored a -71 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Terminix would recommend the brand to a friend. ENPS measures how likely Terminix employees would recommend working at Terminix to a friend.

Net Promoter Score

-71

NPS Score

13%	Promoters
3%	Passive
84%	Detractors

Employee Net Promoter Score

-24

eNPS Score

29%	Promoters
18%	Passive
53%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail