34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Terminus
Marketing or Exec? Claim Your Free Account
About Terminus' Brand
Terminus is an account-based marketing platform purpose-built to empower B2B marketers to execute and measure account-based programs seamlessly.
Brand at a Glance
54%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Terminus NPS
Terminus's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Terminus's customers would recommend using the product based on a scale of -100 to 100.
Terminus Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Terminus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 17 | Mar 2023 | 17 |
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 37 | Aug 2023 | 37 |
Feb 2024 33 | Feb 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terminus Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Terminus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terminus Product Quality
3.3/5
Terminus has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Terminus' overall Product Quality score rated by its users and customers.
Terminus Product Information
Terminus’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://terminus.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
SaaS
Terminus Pricing
Terminus ROI & Value For Money
3.2/5
Terminus has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Terminus' overall ROI score rated by its users and customers.
Terminus Customer Satisfaction (CSAT)
Terminus Customer Satisfaction (CSAT) Score
38 / 100
Terminus has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terminus Customer Service
2.7/5
Terminus has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Terminus' overall Customer Service score rated by its users and customers.
About Terminus's Customer Service
Address
3340 Peachtree Rd NE #300, Atlanta, GA 30326
Website
https://terminus.com/
Phone Number
(888) 689-6670
Consumer vs. Employees
Terminus scored a 34 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Terminus would recommend the brand to a friend. ENPS measures how likely Terminus employees would recommend working at Terminus to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
