17
NPS
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Brand Page
Terra
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About Terra's Brand
Terra app coordinates property services for Airbnb hosts and recently relocated homeowners.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
2.8/5
Pricing
3.5/5
Customer Service
Terra NPS
Terra's Net Promoter Score (NPS) is a 17 with 17% Promoters, 83% Passives, and 0% Detractors. Net Promoter Score tracks whether Terra's customers would recommend using the product based on a scale of -100 to 100.
Terra Overall NPS
| 17% | Promoters |
|---|---|
| 83% | Passives |
| 0% | Detractors |
Terra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Feb 2023 20 | Feb 2023 | 20 |
Jun 2023 16 | Jun 2023 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Terra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terra Product Quality
3.8/5
Terra has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Terra's overall Product Quality score rated by its users and customers.
Terra Product Information
Terra’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://terra-app.com/
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Real Estate
SaaS
Terra Pricing
Terra ROI & Value For Money
2.8/5
Terra has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Terra's overall ROI score rated by its users and customers.
Terra Customer Satisfaction (CSAT)
Terra Customer Satisfaction (CSAT) Score
100 / 100
Terra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terra Customer Service
3.5/5
Terra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Terra's overall Customer Service score rated by its users and customers.
About Terra's Customer Service
Address
1408 N Riverfront Blvd, Suite 151, Dallas, TX
Website
http://terra-app.com/
Phone Number
(214) 501-5159
Consumer vs. Employees
Terra scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Terra would recommend the brand to a friend. ENPS measures how likely Terra employees would recommend working at Terra to a friend.
Net Promoter Score
17
NPS Score
| 17% | Promoters |
|---|---|
| 83% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
