24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Terracon
Marketing or Exec? Claim Your Free Account
About Terracon's Brand
Terracon is a 100 percent employee-owned consulting engineering firm specializing in environmental, facilities, geotechnical, and materials services.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Terracon NPS
Terracon's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Terracon's customers would recommend using the product based on a scale of -100 to 100.
Terracon Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Terracon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 24 | Aug 2024 | 24 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 21 | Nov 2024 | 21 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 19 | Apr 2025 | 19 |
Jun 2025 21 | Jun 2025 | 21 |
Sep 2025 23 | Sep 2025 | 23 |
Oct 2025 22 | Oct 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terracon NPS by Gender
Female customers rated Terracon's NPS 42 points higher than Male customers.
Male
-17
Terracon's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
25
Terracon's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Terracon NPS by Ethnicity
Terracon's NPS was rated -10 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Terracon NPS by Age
Terracon's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Terracon NPS by Usage
Terracon's NPS was rated the highest by customers who have used Terracon's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Terracon Customer Reviews
Out of the 3 Terracon customer reviews 1 was positive and 2 were constructive. Terracon customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Terracon Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Terracon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terracon Customer Loyalty Score by Gender
Terracon's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Terracon.
Male
78%
Yes
Female
78%
Yes
Terracon Customer Loyalty Score by Ethnicity
Terracon's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Terracon.
91
out of 100
Caucasian
Terracon Customer Loyalty Score by Age
Terracon's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Terracon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 100% | 41-45 | 100% |
Terracon Customer Loyalty Score by Usage
Terracon's Customer Loyalty score was rated the highest by customers who have used Terracon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Terracon Customer Loyalty Score by Industry
Terracon's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Terracon Product Quality
3.8/5
Terracon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Terracon's overall Product Quality score rated by its users and customers.
Terracon Product Information
Terracon’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Terracon's product the highest. Reviewers from the Construction industry rated Terracon the lowest at 3.6.
- Website
- http://terracon.com/
- Company Size
- 1,001-5,000 Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into Terracon Product Quality
Terracon's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Terracon's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Terracon's Product Quality.
Ranked Terracon Product Quality the Highest
Ranked Terracon Product Quality the Lowest
Terracon Product Quality Score by Gender
Female customers rated Terracon's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Terracon.
Male
3.1/5
Female
3.4/5
Terracon Product Quality Score by Ethnicity
Terracon's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Terracon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Terracon Product Quality Score by Age
Terracon's Product Quality score was rated 3.8 stars by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Terracon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
Terracon Product Quality Score by Usage
Terracon's Product Quality score was rated the highest by customers who have used Terracon's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Terracon Product Quality Score by Industry
Terracon's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Terracon Pricing
Terracon ROI & Value For Money
3.9/5
Terracon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Terracon's overall ROI score rated by its users and customers.
Terracon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Terracon.
Quick Insights into Terracon ROI
Terracon's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Terracon's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Terracon's ROI score.
Ranked Terracon ROI the Highest
Ranked Terracon ROI the Lowest
Terracon ROI Score by Gender
Female customers rated Terracon's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Terracon.
Male
3/5
Female
3.6/5
Terracon ROI Score by Ethnicity
Terracon's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Terracon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Terracon ROI Score by Age
Terracon's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Terracon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 3.6 | 41-45 | 3.6 |
Terracon ROI Score by Usage
Terracon's ROI score was rated the highest by customers who have used Terracon's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Terracon ROI Score by Industry
Terracon's ROI score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Terracon Customer Satisfaction (CSAT)
Terracon Customer Satisfaction (CSAT) Score
66 / 100
Terracon has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
31%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Terracon Customer Satisfaction
Terracon's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Terracon's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Terracon's Customer Satisfaction.
Ranked Terracon Customer Satisfaction the Highest
Ranked Terracon Customer Satisfaction the Lowest
Terracon Customer Satisfaction Score by Gender
Female customers rated Terracon's Customer Satisfaction score 29 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Terracon.
46 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Terracon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Terracon's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Terracon.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Terracon Customer Satisfaction Score by Age
Terracon's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Terracon.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 41-45 | 67% |
Terracon Customer Satisfaction Score by Usage
Terracon's Customer Satisfaction score was rated the highest by customers who have used Terracon's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Terracon Customer Satisfaction Score by Industry
Terracon's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Terracon Customer Satisfaction Score by Industry",
"text": "Terracon's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Terracon's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Construction",
"groupId": 510,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Terracon's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Terracon Customer Service
3.9/5
Terracon has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Terracon's overall Customer Service score rated by its users and customers.
About Terracon's Customer Service
Address
10841 S. Ridgeview Road, Olathe, KS 66061
Website
http://terracon.com/
Phone Number
9132987334
Quick Insights into Terracon Customer Service
Terracon's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Terracon's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Terracon's Customer Service score.
Ranked Terracon Customer Service the Highest
Ranked Terracon Customer Service the Lowest
Terracon Customer Service Score by Gender
Female customers rated Terracon's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Terracon.
Male
3.1/5
Female
3.6/5
Terracon Customer Service Score by Ethnicity
Terracon's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Terracon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Terracon Customer Service Score by Age
Terracon's Customer Service score was rated 3.8 stars by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Terracon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
Terracon Customer Service Score by Usage
Terracon's Customer Service score was rated the highest by customers who have used Terracon's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Terracon Customer Service Score by Industry
Terracon's Customer Service score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Terracon as an Employer
4.1/5
Terracon has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Terracon scored a 24 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Terracon would recommend the brand to a friend. ENPS measures how likely Terracon employees would recommend working at Terracon to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 42% | Promoters |
|---|---|
| 23% | Passive |
| 35% | Detractors |
