0
NPS
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Terryberry
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About Terryberry's Brand
Terryberry is a family-founded company that takes pride in our heritage and what we have built together. We strive for nothing less than our best every day. Most importantly, we genuinely care about our clients and each other. Terryberry is your partner to create an engaged, purpose-led organization through the power of recognition. Through our industry leading 360 Recognition Platform, we provide everything you need for effective employee recognition in your organization. Whether its a small step toward a big vision driven by our flexible, comprehensive recognition platform or a big step toward a complete solution that increases engagement, well help you accomplish your goals together.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Terryberry NPS
Terryberry's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Terryberry's customers would recommend using the product based on a scale of -100 to 100.
Terryberry Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Terryberry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Aug 2024 33 | Aug 2024 | 33 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terryberry Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Terryberry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terryberry Product Quality
3.2/5
Terryberry has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Terryberry's overall Product Quality score rated by its users and customers.
Terryberry Product Information
Terryberry serves markets in the United States and Canada. Terryberry supports Web devices and offers products for small, medium, and large sized businesses.
Terryberry’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.terryberry.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Languages Supported
English
Terryberry Pricing
Terryberry ROI & Value For Money
3/5
Terryberry has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Terryberry's overall ROI score rated by its users and customers.
Terryberry Pricing Plans
Terryberry has a pricing structure that accommodates small, medium, and large businesses. Starting from $3.75/month, Terryberry uses a subscription model. For the users that are not ready to commit yet, Terryberry also offers a free trial.
Who Uses Terryberry?
Small Businesses
Medium Businesses
Large Enterprises
Terryberry Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terryberry Customer Service
1.5/5
Terryberry has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Terryberry's Customer Service
Address
2033 Oak Industrial Drive, NE, Grand Rapids, MI 49505-6076
Website
http://www.terryberry.com/
Phone Number
6164581391
Terryberry as an Employer
2.5/5
Terryberry has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Terryberry scored a 0 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Terryberry would recommend the brand to a friend. ENPS measures how likely Terryberry employees would recommend working at Terryberry to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
