-29
NPS
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Terumo BCT
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About Terumo BCT's Brand
"Terumo BCT is a provider of technology, products and services in automated blood collections, therapeutic apheresis and cell therapy systems."
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
2.9/5
Pricing
3.5/5
Customer Service
Terumo BCT NPS
Terumo BCT's Net Promoter Score (NPS) is a -29 with 30% Promoters, 11% Passives, and 59% Detractors. Net Promoter Score tracks whether Terumo BCT's customers would recommend using the product based on a scale of -100 to 100.
Terumo BCT Overall NPS
| 30% | Promoters |
|---|---|
| 11% | Passives |
| 59% | Detractors |
Terumo BCT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -32 | Mar 2022 | -32 |
Apr 2022 -34 | Apr 2022 | -34 |
Oct 2022 -37 | Oct 2022 | -37 |
Dec 2022 -36 | Dec 2022 | -36 |
Feb 2023 -42 | Feb 2023 | -42 |
Mar 2023 -35 | Mar 2023 | -35 |
May 2023 -39 | May 2023 | -39 |
Nov 2023 -32 | Nov 2023 | -32 |
Apr 2024 -34 | Apr 2024 | -34 |
Sep 2024 -40 | Sep 2024 | -40 |
Nov 2024 -36 | Nov 2024 | -36 |
Sep 2025 -30 | Sep 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terumo BCT NPS by Gender
Terumo BCT's NPS was rated -100 by Female customers on Comparably.
Female
-100
Terumo BCT's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Terumo BCT's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Terumo BCT NPS by Ethnicity
Terumo BCT's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Terumo BCT NPS by Age
Terumo BCT's NPS was rated -75 points by customers ages 31-35 on Comparably.
Terumo BCT NPS by Usage
Terumo BCT's NPS was rated -40 points by customers who have used Terumo BCT's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
Terumo BCT Customer Reviews
Out of the 2 Terumo BCT customer reviews 2 were positive and 0 were constructive. Terumo BCT customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Terumo BCT Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Terumo BCT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terumo BCT Customer Loyalty Score by Gender
Terumo BCT's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Terumo BCT.
Female
70%
Yes
Male
N/A
Yes
Terumo BCT Customer Loyalty Score by Ethnicity
Terumo BCT's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Terumo BCT.
100
out of 100
Caucasian
Terumo BCT Customer Loyalty Score by Age
Terumo BCT's Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Terumo BCT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
Terumo BCT Customer Loyalty Score by Usage
Terumo BCT's Customer Loyalty score was rated 82% by customers who have used Terumo BCT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Terumo BCT Product Quality
3.6/5
Terumo BCT has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Terumo BCT Product Information
Terumo BCT’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.terumobct.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Quick Insights into Terumo BCT Product Quality
Terumo BCT's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Terumo BCT's Product Quality.
Ranked Terumo BCT Product Quality the Highest
Terumo BCT Product Quality Score by Gender
Terumo BCT's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Terumo BCT.
Female
3.1/5
Male
N/A
Terumo BCT Product Quality Score by Ethnicity
Terumo BCT's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Terumo BCT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Terumo BCT Product Quality Score by Age
Terumo BCT's Product Quality score was rated 3.4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Terumo BCT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
Terumo BCT Product Quality Score by Usage
Terumo BCT's Product Quality score was rated 4.6 stars by customers who have used Terumo BCT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Terumo BCT Pricing
Terumo BCT ROI & Value For Money
2.9/5
Terumo BCT has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Terumo BCT's overall ROI score rated by its users and customers.
Quick Insights into Terumo BCT ROI
Terumo BCT's ROI score was rated highest by Caucasian customers.
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Ranked Terumo BCT ROI the Highest
Terumo BCT ROI Score by Gender
Terumo BCT's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Terumo BCT.
Female
1.5/5
Male
N/A
Terumo BCT ROI Score by Ethnicity
Terumo BCT's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Terumo BCT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Terumo BCT ROI Score by Age
Terumo BCT's ROI score was rated 2.4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Terumo BCT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
Terumo BCT ROI Score by Usage
Terumo BCT's ROI score was rated 2.7 stars by customers who have used Terumo BCT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Terumo BCT Customer Satisfaction (CSAT)
Terumo BCT Customer Satisfaction (CSAT) Score
64 / 100
Terumo BCT has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Terumo BCT Customer Satisfaction
Terumo BCT's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Terumo BCT's Customer Satisfaction.
Ranked Terumo BCT Customer Satisfaction the Highest
Terumo BCT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Terumo BCT's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Terumo BCT.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Terumo BCT Customer Satisfaction Score by Age
Terumo BCT's Customer Satisfaction score was rated 34 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Terumo BCT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% |
Terumo BCT Customer Satisfaction Score by Usage
Terumo BCT's Customer Satisfaction score was rated 67 points by customers who have used Terumo BCT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Terumo BCT Customer Service
3.5/5
Terumo BCT has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Terumo BCT's Customer Service
Address
Lakewood, PA
Website
http://www.terumobct.com/
Quick Insights into Terumo BCT Customer Service
Terumo BCT's Customer Service score was rated highest by customers who have used Terumo BCT's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Terumo BCT's Customer Service score.
Ranked Terumo BCT Customer Service the Highest
Terumo BCT Customer Service Score by Gender
Terumo BCT's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Terumo BCT.
Female
2.1/5
Male
N/A
Terumo BCT Customer Service Score by Ethnicity
Terumo BCT's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Terumo BCT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Terumo BCT Customer Service Score by Age
Terumo BCT's Customer Service score was rated 2.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Terumo BCT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
Terumo BCT Customer Service Score by Usage
Terumo BCT's Customer Service score was rated 3.7 stars by customers who have used Terumo BCT's products/services for Less than 1 Year.
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Terumo BCT as an Employer
2.6/5
Terumo BCT has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Terumo BCT scored a -29 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Terumo BCT would recommend the brand to a friend. ENPS measures how likely Terumo BCT employees would recommend working at Terumo BCT to a friend.
Net Promoter Score
-29
NPS Score
| 30% | Promoters |
|---|---|
| 11% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 27% | Promoters |
|---|---|
| 16% | Passive |
| 57% | Detractors |
