34
NPS
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TES Global
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About TES Global's Brand
A digital education company helping teachers, schools and universities succeed
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
TES Global NPS
TES Global's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TES Global's customers would recommend using the product based on a scale of -100 to 100.
TES Global Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TES Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TES Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TES Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TES Global Product Quality
3.2/5
TES Global has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TES Global's overall Product Quality score rated by its users and customers.
TES Global Product Information
TES Global’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tesglobal.com/
- Company Size
- 501-1,000 Employees
TES Global Pricing
TES Global ROI & Value For Money
2.7/5
TES Global has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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TES Global Customer Satisfaction (CSAT)
TES Global Customer Satisfaction (CSAT) Score
50 / 100
TES Global has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TES Global Customer Service
2.7/5
TES Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About TES Global's Customer Service
Address
26 Red Lion Square,
Website
http://www.tesglobal.com/
Phone Number
44 20 3194 3000
TES Global as an Employer
2.9/5
TES Global has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TES Global scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of TES Global would recommend the brand to a friend. ENPS measures how likely TES Global employees would recommend working at TES Global to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
